Clinical Research Medical Assistant

DelRicht Research • Louisville, KY

1d • Onsite

About The Position

DelRicht Research is a clinical research company dedicated to providing an excellent customer experience to patients in our clinical trials. Our trials provide new treatment options for our patients; ultimately, our goal is to get new medications FDA approved! We hold our team members to a high standard of excellence and seek an energetic, positive, quick learner to be a part of our growing Louisville team. The Clinical Research Medical Assistant's Main Objective is to provide excellent patient care and a memorable experience for patients in our clinical research studies. In this role, you'll deliver a fun, positive and comfortable patient experience for patients enrolled in our clinical trials, efficient and accurate completion of patient care visits, maintaining 100% compliance with clinical trial protocols, and timely, accurate clinical data entry across multiple online electronic medical record systems. You will also serve as a trusted resource for pharmaceutical sponsors, contract research organizations, and our physician partners, deliver a memorable customer experience onsite, and instill confidence in our customers through clear, constant virtual communication when clients are not on-site. You will also maintain strong physician partnerships, serving as a knowledgeable resource to our physicians for scheduling, patients, and protocols.

Requirements

• 1+ year of professional experience
• Self motivated
• Energetic
• Positive
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Remarkably organized
• Skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Nice To Haves

• Preferred B.S. or B.A. from any accredited university
• Preferred: Professional experience in a patient-facing or healthcare position
• Preferred: Experience in a frontline, customer-facing service role
• Coffee drinkers preferred... tea drinkers accepted :)

Responsibilities

• Provide excellent patient care and a memorable experience for patients in our clinical research studies.
• Deliver a fun, positive and comfortable patient experience for patients enrolled in our clinical trials.
• Efficient, accurate completion of patient care visits, maintaining 100% compliance with clinical trial protocols.
• Timely, accurately clinical data entry across multiple online electronic medical record systems.
• Serve as a trusted resource for pharmaceutical sponsors, contract research organizations, and our physician partners.
• Deliver a memorable customer experience onsite, and instill confidence in our customers through clear, constant virtual communication when clients are not on-site.
• Maintain strong physician partnerships, serving as a knowledgeable resource to our physicians for scheduling, patients, and protocols.

Benefits

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member’s profess goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level