Clinical Representative - Orange County, CA

Johnson & Johnson Innovative Medicine•Santa Clara, CA

2d•Onsite

About The Position

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. This role offers the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world, contributing to the treatment of prevalent conditions such as obesity, cardiovascular disease, and cancer. The Clinical Representative will support procedural excellence, customer education, and utilization growth within the Orange County, CA territory for the Monarch Urology platform. The Monarch Platform is a robotic-assisted urology system designed for access of organs across the urinary tract for diagnostic and therapeutic procedures.

Requirements

A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
Strong customer service, organization, and collaboration skills are required.
Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
Hospital credentialing and compliance with customer access requirements are required.
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
A valid driver’s license is required.
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.

Nice To Haves

Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.

Responsibilities

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
Deliver a high standard of professionalism, service, and compliance in all customer interactions.
Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.

Benefits

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 56 hours in Washington State)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time –up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
company car or a car allowance through the Company’s FLEET program