Clinical Receptionist

Kindred Healthcare•Greensboro, NC

19h•Onsite

About The Position

Kindred Hospital Greensboro is a 101-bed long-term acute care hospital treating chronically, critically ill patients who require an extended stay in a hospital setting with individualized care plans. The hospital features a 6-bed ICU and seven negative pressure rooms and is conveniently located. The Clinical Receptionist operates the telephone switchboard to relay incoming, outgoing and interoffice calls, greets and receives visitors, and directs them as appropriate. The role may also involve contacting and meeting with families for admission paperwork and performing charge entry and control as requested.

Requirements

Must read, write and speak fluent English.
Must have good and regular attendance.
On the job or equivalent training/experience in a healthcare setting.

Nice To Haves

High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.

Responsibilities

Operates telephone switchboard to relay incoming, outgoing and interoffice calls.
Greets and receive visitors and directs as appropriate.
May be responsible for contacting and meeting with families to sign admission paperwork timely.
When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.
Courteously answers, routes and screens outside calls to the proper department or extension number.
Transfers calls, takes accurate messages and/or holds calls when necessary.
Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
Pages code blue, fire alerts, stat calls, emergency calls per protocol.
Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls.
Notifies clinical leadership of emergency patients entering the hospital.
Receives disaster information, notifies proper personnel and departments.
Signals all clear when appropriate.
Performs other related duties as assigned.