Clinical Receptionist

Bluebird Kids Health • Jacksonville, FL

8d • Hybrid

About The Position

We are seeking a skilled and compassionate Clinical Receptionist with a patient and family-first mindset. This hybrid role supports both clinical (medical assistant) and administrative (reception) functions, ensuring smooth operations and a welcoming experience for children and their families. The ideal candidate will be adaptable, detail-oriented, and passionate about pediatric care.

Requirements

• High school diploma or equivalent.
• Minimum three years in a medical assistant or patient-facing role.
• Knowledge of clinical processes, medical terminology, and EMR systems.
• Excellent communication, customer service, and phone etiquette.
• Strong attention to detail, multitasking, and organizational skills.
• Ability to work independently and collaboratively.
• Familiarity with HIPAA and healthcare regulations.
• Prolonged periods of sitting, walking, standing, bending, twisting, and reaching.
• Occasional lifting/carrying/moving up to 50 lbs.
• Combination of medical office and exam rooms.
• Frequent exposure to communicable diseases (including COVID-19), biohazards, and clinical conditions.

Nice To Haves

• Completion of a Medical Assistant program (preferred).
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (preferred).
• Current CPR certification (preferred)
• Pediatric experience and vaccine administration highly preferred.
• Front office pediatric experience preferred.
• Bilingual in Spanish or Creole preferred

Responsibilities

• Escort patients to exam rooms and prepare them for examinations.
• Take and record vital signs (blood pressure, temperature, pulse).
• Assist providers during medical procedures and examinations.
• Administer medications and injections as directed.
• Process lab specimens and prepare them for testing.
• Prepare exam rooms and medical equipment for patient use.
• Follow infection control protocols and dispose of biohazardous materials safely.
• Greet patients and visitors warmly; answer phone calls and schedule appointments.
• Check patients in/out and manage patient flow.
• Maintain and update patient tracking in EMR.
• Verify and scan insurance cards and IDs; ensure demographic accuracy.
• Promote and assist with patient portal usage.
• Reconcile and monitor completion of patient forms.
• Complete insurance verification prior to visits and collect co-pays and balances.
• Monitor appointment ticklers and reschedule as needed.
• Maintain a clean and sanitized reception area.
• Supports growth initiatives by engaging visitors, clients, and community members in a way that strengthens word-of-mouth referrals and brand reputation.
• Assists with community outreach and engagement activities, helping to build relationships that expand awareness and trust in the organization.
• Provide families with information about medical conditions, treatments, and medications.
• Educate on preventive healthcare and lifestyle modifications.
• Ensure understanding of treatment plans and follow-up care.

Benefits

• The opportunity to lead best-in-class launch operations and growth activities within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED