Clinical Operations Specialist - Medical Receptionist
About The Position
Mia Aesthetics is a leader in plastic surgery, aiming to provide high-quality plastic surgery at an accessible price point. With an elite team of plastic surgeons across the U.S. and over 80,000 satisfied patients, the company is dedicated to making beauty accessible to all. Mia Aesthetics offers on-the-job training, professional development, and advancement opportunities, along with various benefits. The Clinical Operations Specialist will handle multi-faceted responsibilities spanning administrative, finance, and clinical pre-operative duties, contributing to a team that transforms lives and supports dreams daily.
Requirements
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Ability to work with a high sense of urgency and ability to prioritize work
- Excellent organizational skills and attention to detail
- Ability to work rotating shifts
- Strong computer literacy skills
- GED or High School Diploma
- Minimum 1-2 years of customer service experience
- Maintains and holds an active Basic Life Support (BLS) Certification
Nice To Haves
- Active Registered or Certified Medical Assistant preferred
- Plastic Surgery knowledge preferred
- Experience working in an operating room preferred
- Bilingual in English and Spanish preferred
- HIPAA & OSHA Compliance Certification preferred
Responsibilities
- Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors
- Performs clerical and administrative roles when needed according to the demands of the business
- Promotes a progressive attitude for continued improvement of patient care and customer service
- Tracks inventory for surgical and clinical accessories/supplies for designated department
- Maintains confidentiality at all times and safeguards patients medical records/HIPAA
- Champions a safe, secure, and healthy work environment by complying with OSHA/ legal regulations
- Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise
- Generates daily invoices while processing financial transactions to balance end of day
- Confirms surgical patient appointments and sends out schedules to their respective teams daily
- Takes pre-operative photos and process electronic prescriptions for doctors
- Ability to create patient charts, record keeping, and filing in a timely manner
- In charge of preliminary physical test such as vitals needed the day before all surgeries
- Verifies patient labs, intake information, and consents prior to and the day of surgery
- Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying all post-surgical instructions
- Performs POC testing (.e.g., drug testing, HCG testing, nicotine testing)
- Chaperones providers during immediate consultations
- Scribes operative reports for Surgeons at the end of every surgical case
- Ensures invoices, sumo calendar, and charts have matching patient information day of surgery
- Confirms all surgical procedures with patient as well as medical history and demographic information
- Educates patient by transmitting physician’s orders and answering questions in regard to surgery
- Performs other duties as assigned
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Dependent Care Flexible Spending Account
- Healthcare Flexible Spending Account
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- 401K
- Paid Time Off
- Paid Company Holidays
- Leave
- Surgical services at a discounted rate
- Benefits as dictated by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
