Clinical Receptionist
About The Position
Receptionists at Open Door Community Health are responsible for setting the tone of the patient’s visit. They greet patients in-person and on the telephone, make appointments, answer questions, enter and review information in electronic scheduling and records systems, and facilitate patient requests for access and information. The role requires a caring and compassionate individual who can multi-task, work in a team environment, and is committed to helping patients access needed services in a busy environment. Open Door Community Health Centers, founded in 1971, is dedicated to providing healthcare and education to residents of Humboldt County, Del Norte County, and surrounding rural areas. They offer a comprehensive range of healthcare services including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, and Prenatal Services. The organization focuses on accessibility, extending high-quality services to individuals facing financial, geographical, or social barriers. Open Door Community Health Centers is recognized as a top employer in Humboldt County, emphasizing employee well-being through free monthly online therapy sessions, interactive training, educational programs, and various employee appreciation events.
Requirements
- Strong people skills and the ability to establish constructive professional working relationships among a diverse workforce.
- Ability to work as a member of a team and independently as needed.
- Ability to manage difficult or confrontational situations in a calm, consistent, and equitable manner.
- Ability to write routine reports and correspondence.
- Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences.
- Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
- Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
- Adheres to ODCHC’s policies and procedures.
- High school diploma or GED.
- One to three months of related experience and/or training.
Nice To Haves
- Related experience or customer service training preferred
Responsibilities
- Welcome and check in patients, greet visitors, and ensure they are directed to the appropriate staff member.
- Provide courteous and professional assistance to patients in person and over the phone.
- Demonstrate “Patient First” behaviors that reflect world-class customer service standards.
- Assist patients with scheduling, rescheduling, and coordinating appointments to meet their needs.
- Apply trauma-informed care and de-escalation techniques after completing required training.
- Utilize triage tools to route patients to clinical staff for timely assessment and care.
- Ensure a clean and sanitized waiting area and work environment to promote patient safety and comfort.
- Promote ODHC services in a positive and professional manner, serving as a knowledgeable resource for patients.
- Collaborate with medical assistants and providers to maintain efficient patient flow throughout the clinic.
- Participate actively in staff meetings and contribute to team-based problem-solving.
- Communicate effectively with patients and staff to resolve inquiries and route calls or messages appropriately.
- Process patient check-out and schedule follow-up appointments accurately.
- Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day.
- Post encounters and payments in the system and ensure accurate financial documentation.
- Verify and update patient registration information; assist with insurance enrollment as needed.
- Review patient forms for completeness and accuracy; issue required documentation promptly.
- Create and maintain patient charts and records in compliance with organizational standards.
- Monitor and maintain inventory of forms and office supplies to support daily operations.
- Adhere to ODCHC attendance policies and perform additional duties as assigned by the supervisor.
- Commitment to organizational policies and procedures.
- Ability to represent ODCHC’s interests professionally in the community.
- Follows and reinforces ODCH Learning Better Together process after training.
Benefits
- Free monthly online therapy sessions
- Interactive training opportunities
- Educational programs
- Various employee appreciation events throughout the year
- Comprehensive medical benefits
- Comprehensive dental benefits
- Comprehensive vision benefits
- Retirement plans
- Paid training for many entry-level positions
- Minimum additional .75 hourly differential to wage for Hmong and Spanish speakers who successfully pass a language exam
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
