Clinical Receptionist

El Paso Child Guidance Center•El Paso, TX

3d•Onsite

About The Position

The Clinical Receptionist plays a crucial role in providing specialized assistance and support to clients participating in the center's programs. This role supports various responsibilities such as client enrollment, managing appointment schedules, verifying insurances, accurately entering data, and engages in tasks to support an efficient and welcoming front office atmosphere.

Requirements

Professional phone manner
Ability to open and close an office location
Experience with Electronic Health Record (EHR) systems
Ability to obtain necessary documentation for new clients
Insurance eligibility verification (MCO and commercial)
Experience collecting client payments (copays, deductibles, balances)
Ability to conduct confirmation calls
Ability to notify providers and management of arrivals
Appointment scheduling
Ability to notify providers of cancellations
Data entry skills
Ability to conduct audits
Client follow-up for missed appointments
Ability to handle client complaints/concerns
Maintain adequate forms and assessments
Ability to manage voicemails and emails
Mail handling
Ability to maintain a safe and presentable lobby
Trained in Medical Assistant position

Responsibilities

Answer the phone in a professional manner, before the third ring, routing calls to the appropriate person.
Responsible for opening and closing of assigned office location.
Initial screening of new clients and creating electronic charts in the Electronic Health Record (EHR) system.
Obtains necessary documentation for new clients and uploads it into EHR.
Verify initial Managed Care Organization (MCO) insurance eligibility and verify commercial insurance the day prior to appointment.
Collect client copays, deductibles, and balances.
Conduct provider confirmation calls daily for evaluations scheduled for the next day.
Notify providers and management of clients and guests' arrival.
Schedule new and existing clients (and/or reschedule) maintaining good workflow of appointments.
Notify providers of same day cancellations.
Data entry of daily census.
Conduct quarterly structural audits.
Responsible for calling clients that missed appointments.
Responsible for bringing complaints/concerns expressed by clients to Office Supervisor.
Maintain adequate number of forms and assessments in the reception area for providers.
Follow up with voicemails and emails throughout the day.
Open and distribute incoming mail.
Sanitize and ensure the lobby is safe and presentable to the public and monitor office capacity.
Trained in Medical Assistant position for back-up as needed.