Clinical Receptionist Call Center

Open Door Community Health Centers•Arcata, CA

5d•Onsite

About The Position

First impressions mean so much. Receptionists are responsible for setting the tone of the patient’s visit at Open Door Community Health. They greet patients, in-person and on the telephone, make appointments, answer questions, enter and review information in the electronic scheduling and records systems and facilitate patient requests for access and information. Receptionists should be caring and compassionate, able to multi-task, work in a team environment and be committed to helping patients access needed services in a busy environment. Related experience or customer service training preferred.

Requirements

Strong people skills and the ability to establish constructive professional working relationships among a diverse workforce.
Ability to work as a member of the team and independently as needed.
Ability to manage difficult or confrontational situations in a calm, consistent, and equitable manner.
Ability to write routine reports and correspondence.
Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences.
Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
Adheres to ODCHC’s policies and procedures.
High school diploma or GED.
One to three months of related experience and/or training.

Nice To Haves

Related experience or customer service training preferred.
Hmong and Spanish speakers who successfully pass a language exam will receive a minimum additional .75 hourly differential to their wage.

Responsibilities

Welcome and check in patients, greet visitors, and ensure they are directed to the appropriate staff member.
Provide courteous and professional assistance to patients in person and over the phone.
Demonstrate “Patient First” behaviors that reflect world-class customer service standards.
Assist patients with scheduling, rescheduling, and coordinating appointments to meet their needs.
Apply trauma-informed care and de-escalation techniques after completing required training.
Utilize triage tools to route patients to clinical staff for timely assessment and care.
Ensure a clean and sanitized waiting area and work environment to promote patient safety and comfort.
Promote ODHC services in a positive and professional manner, serving as a knowledgeable resource for patients.
Collaborate with medical assistants and providers to maintain efficient patient flow throughout the clinic.
Participate actively in staff meetings and contribute to team-based problem-solving.
Communicate effectively with patients and staff to resolve inquiries and route calls or messages appropriately.
Process patient check-out and schedule follow-up appointments accurately.
Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day.
Post encounters and payments in the system and ensure accurate financial documentation.
Verify and update patient registration information; assist with insurance enrollment as needed.
Review patient forms for completeness and accuracy; issue required documentation promptly.
Create and maintain patient charts and records in compliance with organizational standards.
Monitor and maintain inventory of forms and office supplies to support daily operations.
Adhere to ODCHC attendance policies and perform additional duties as assigned by the supervisor.
Commitment to organizational policies and procedures.
Ability to represent ODCHC’s interests professionally in the community.
Follows and reinforces ODCH Learning Better Together process after training.