Receptionist (On-Call)

San Francisco Campus for Jewish Living•San Francisco, CA

16h•Onsite

About The Position

The San Francisco Campus for Jewish Living (SFCJL) is a center of excellence providing a continuum of care, including luxurious assisted living and memory care, long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit. Grounded in Jewish values, SFCJL enriches the lives of older adults through compassionate care and a steadfast commitment to excellence. We foster a culture of inclusion and employ individuals from all backgrounds who share our dedication to serving older adults with respect and excellence.

Requirements

High school diploma or equivalent, plus two years of college-level general business courses; Associates degree in business
Two years administrative assistant experience
One year of experience using multi-line telephone systems and hand-held radios.
Demonstrated proficiency with MS Office, including Outlook, Word, Excel
Demonstrated ability to build rapport quickly with peers and customers
Excellent communications skills, both written and verbal
Ability to read, write, communicate and comprehend verbal and written instructions in English
Flexible schedule required

Responsibilities

Greeting, checking in, and directing individuals who come on campus and connecting them to the appropriate party.
Arranging transportation services and visitation appointments for families when needed.
Answering phones promptly and directing calls to appropriate parties.
Processing mail.
Answering all outside and in-house phone calls in a professional manner and connecting to the appropriate staff member, resident, and patients.
Assisting residents and visitors coming to the Home and connecting them with the appropriate parties.
Promptly alerting employees and patients when visitors are here.
Monitoring all in-coming and out-going foot traffic using security monitors and screening visitors entering the campus.
Providing support to all in-coming guests with use of our check in Accushield platform.
Coordinating with on-campus shuttle driver to assist residents with offsite appointment transportation.
Coordinating staff and security responses to our wonder guard system.
Maintaining switchboard/front desk filing system.
Corresponding to both visitation email and phone requests as needed.
Coordinating delivery of flowers and packages to the Home.
Assisting in sorting resident mail and processing out-going registered and certified mail.
Maintaining and monitoring calendars for the front desk.
Coordinating and managing communication between guests and appropriate staff and following up to ensure customer concerns are resolved.
Promoting/educating on all amenities, conveniences, and programs offered.
Performing other duties as assigned.
Performing administrative duties such as copying, printing, etc.
Checking the general voicemail at the opening and closing of your shifts and forwarding messages to the correct recipient.