Clinical Quality Specialist
About The Position
Apricot is seeking a Clinical Quality Specialist to ensure the quality and reliability of their clinical outputs, such as OASIS responses, visit documentation, care plans, medication lists, and narrative notes, as the company scales. This role operates at the intersection of clinical expertise, product, and operations. The specialist will review how the system interprets and responds to clinical documentation, identify inaccuracies, and collaborate with cross-functional teams to implement improvements. The position is crucial for aligning the product with real-world agency needs and driving continuous system enhancement. Key responsibilities include investigating edge cases, identifying patterns, and translating clinical nuances into improved product behavior over time. This role is ideal for individuals who enjoy detailed documentation analysis, root cause investigation, and collaborative problem-solving in a complex environment.
Requirements
- Clinical background in home health (RN or PT strongly preferred; LPN or PTA with strong experience considered).
- Deep familiarity with OASIS guidance and documentation standards.
- Experience working closely with clinical documentation (e.g., chart review, audits, QA-related work, or as a field clinician in home health).
- Detail-oriented and comfortable with fine details of documentation and guidelines.
- Strong clinical intuition.
- Natural curiosity and enjoyment of figuring out why something happened.
- Clear communication skills, with the ability to explain clinical reasoning to non-clinical teammates.
- Collaborative and open to discussion, comfortable working through ambiguity with others.
Nice To Haves
- Experience reviewing documentation is important.
- No prior product or tech experience is required.
Responsibilities
- Review charts and system outputs to ensure accuracy, completeness, and alignment with OASIS guidelines and clinical best practices.
- Identify inconsistencies or edge cases, using clinical judgment to determine what’s missing or incorrect.
- Investigate issues by diagnosing why the system produced a certain response.
- Partner with Product, Engineering, and other teams to improve prompts, workflows, and system behavior.
- Support QA efforts for new features as well as existing workflows.
- Translate clinical reasoning into clear explanations for non-clinical teammates.
- Collaborate with CX to investigate and resolve customer-reported issues.
- Help develop and refine internal QA processes and gold-standard test cases over time.
Benefits
- Work closely with customers.
- Play a key role in shaping support and onboarding strategy.
- Contribute directly to the success of a fast-growing healthcare startup.
- Work in a team that values curiosity, ownership, and mission-driven work.
- Support meaningful change.
- Help build something exceptional from the ground up.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
