26UHWA3004 Radiographer, Clinical Specialist (Quality)

University Hospital Waterford•Waterford, MI

1d•Onsite

About The Position

The Radiographer, Clinical Specialist (Quality) will lead and support the continuous improvement, development, and delivery of high-quality radiology services. This role involves promoting a culture of operational excellence, patient-centered care, innovation, quality, and patient safety. The specialist will provide expertise in quality management, patient safety, risk management, clinical effectiveness, radiology practice, and regulatory frameworks. Key responsibilities include developing and implementing systems for quality and safety assurance, managing service quality, evaluating issues, making decisions, and supporting service improvement. The role also involves identifying service weaknesses, analyzing performance, implementing corrective actions, supporting service targets, and maintaining effective communication with management teams. Collaboration with internal departments and external organizations, respecting patient rights, participating in management processes, and embracing change are also crucial aspects of this position. The role may also involve deputizing for Radiography Service Managers.

Requirements

Radiographer, Clinical Specialist (Quality) role requires expertise in quality management, patient safety, risk management, clinical effectiveness, radiology practice, and relevant regulatory frameworks.
Must be able to develop, implement, maintain, and continuously improve systems and processes for quality and safety assurance.
Requires professional judgment and management expertise to evaluate issues, make decisions, and support service improvement.
Ability to identify service weaknesses, analyze performance outliers, and implement corrective actions and improvement plans.
Must be able to support achievement of service targets, KPI performance, imaging resource utilization, and waiting list management.
Requires effective communication skills with management teams regarding operational issues, service delivery, and quality matters.
Ability to develop collaborative working relationships with internal departments and external organizations.
Must respect and maintain patient privacy, dignity, confidentiality, and statutory rights.
Ability to participate in management meetings, decision-making processes, and implementation of organizational policies.
Must be able to embrace change management initiatives and adapt local work practices.
Ability to contribute to business planning, service strategy, and operational planning.
Must be able to deputize for Radiography Service Manager(s) as required.
Requires leadership in the implementation, maintenance, and continuous improvement of quality in Radiology services.
Must ensure compliance with national, international, and professional standards, accreditation requirements, and regulatory frameworks (including HPRA, HIQA, and other applicable standards).
Ability to develop, maintain, and control departmental policies, procedures, protocols, PPPGs, SOPs, and quality manuals.
Must be able to manage electronic document control systems, ensuring version control, data integrity, validation, retention, and accessibility of records.
Ability to develop and monitor quality indicators, KPIs, and performance dashboards.
Must be able to coordinate internal and external quality assurance programs, inspections, and visits.
Ability to prepare the department for external audits/inspections and oversee completion of corrective actions.
Must be able to plan, conduct, and supervise clinical and non-clinical audits, quality reviews, and service evaluations.
Ability to produce and present quality, audit, and performance reports to senior management, quality committees, and relevant agencies.
Must be able to monitor patient experience feedback, compliments, and complaints, identifying trends and driving service improvements.
Ability to support the implementation and monitoring of radiology QA standards such as peer review, discrepancy meetings, turnaround times, and communication of significant findings.
Must be able to liaise with Radiation Protection Officers, Medical Physics, Quality & Patient Safety teams, and other stakeholders regarding audits, research, and compliance activities.
Ability to identify emerging legislation, guidance, and standards requiring local implementation.
Must support quality improvement initiatives, advanced practice developments, and radiographer-led service innovation projects.
Requires promotion and maintenance of a safe working environment for patients, staff, and visitors.
Must ensure compliance with all health and safety legislation, hospital policies, and departmental safety procedures.
Ability to implement and monitor safe professional practice in line with statutory regulations and best practice standards.
Must assist in ensuring that the Site Specific Safety Statement is implemented, maintained, and actively used.
Ability to maintain staff awareness and training in health and safety.
Must assist with identifying hazards specific to Radiology, developing risk assessments, introducing control measures, and reviewing assessments.
Ability to ensure staff compliance with mandatory safety requirements including infection prevention and control, radiation safety, manual handling, fire safety, and basic life support.
Must maintain a clean, tidy, and safe work environment.
Ability to ensure safe use, care, storage, and maintenance of equipment, including PPE and radiation protection equipment.
Must maintain accurate records of equipment servicing, maintenance, downtime, and performance, and coordinate preventative maintenance schedules.
Ability to advise on equipment selection, procurement, replacement, and upgrading.
Must maintain working knowledge of HIQA standards, hygiene standards, and associated HSE protocols relevant to radiology practice.
Ability to support sustainable energy, water, waste, and environmental initiatives.
Requires leadership and support in risk management activities across radiology services.
Must be able to identify risks, undertake risk assessments, and implement control measures.
Ability to assist in maintaining the Radiology Risk Register.
Must ensure incidents, complaints, errors, and near misses are reported, investigated, and managed in a timely manner.
Ability to conduct or support root cause analyses and open disclosure processes.
Must monitor trends in incidents and complaints, escalate concerns, and implement preventative actions.
Ability to review and advise on quality, safety, and risk concerns, making recommendations for corrective action.
Must support radiography staff to recognize, escalate, and effectively manage patient safety risks.
Ability to maintain accurate and comprehensive records of investigations, actions, and outcomes.
Requires leadership, organization, and delivery of training programs for radiology systems, quality systems, and departmental procedures.
Must provide induction, training, and ongoing support for new and existing staff.
Ability to ensure mandatory training records for all radiography and radiographer assistant staff are completed and up to date.
Must maintain current training manuals, learning resources, and in-house training programs.
Ability to provide peer support, mentoring, and coaching.
Must facilitate continuing professional development (CPD), in-service education, conferences, research, and lifelong learning opportunities.
Ability to support radiographers undertaking postgraduate study, advanced practice roles, and specialist development.
Must promote a learning culture focused on quality improvement, research, and professional excellence.
Ability to participate in personal performance review, appraisal, and development planning.
Must maintain personal competence, CPD portfolio, and training records.

Responsibilities

Lead and support the continuous improvement, development, and delivery of high-quality radiology services.
Promote a culture of operational excellence, patient-centered care, innovation, quality, and patient safety.
Provide specialist professional expertise in quality management, patient safety, risk management, clinical effectiveness, radiology practice, and relevant regulatory frameworks.
Develop, implement, maintain, and continuously improve systems and processes that provide assurance on the quality and safety of radiology services.
Be accountable for the quality of service delivery, including technical standards, customer service, and efficient use of resources.
Use professional judgment and management expertise to evaluate issues, make decisions, and support service improvement.
Identify service weaknesses, analyze performance outliers, and implement corrective actions and improvement plans.
Support achievement of service targets, KPI performance, imaging resource utilization, and waiting list management.
Maintain effective communication with management teams regarding operational issues, service delivery, and quality matters.
Develop collaborative working relationships with internal departments and relevant statutory, professional, and voluntary organizations.
Respect and maintain patient privacy, dignity, confidentiality, and statutory rights at all times.
Participate in management meetings, decision-making processes, and implementation of organizational policies.
Embrace change management initiatives and adapt local work practices to meet service needs.
Contribute to business planning, service strategy, and operational planning.
Deputize for the Radiography Service Manager(s) as required.
Lead the implementation, maintenance, and continuous improvement of quality in Radiology services.
Ensure compliance with national, international, and professional standards, accreditation requirements, and regulatory frameworks (including HPRA, HIQA, and other applicable standards).
Develop, maintain, and control departmental policies, procedures, protocols, PPPGs, SOPs, and quality manuals.
Manage electronic document control systems, ensuring version control, data integrity, validation, retention, and accessibility of records.
Develop and monitor quality indicators, KPIs, and performance dashboards in conjunction with RSMs.
Coordinate internal and external quality assurance programs, inspections, and visits.
Prepare the department for external audits/inspections and oversee completion of corrective actions.
Plan, conduct, and supervise clinical and non-clinical audits, quality reviews, and service evaluations.
Produce and present quality, audit, and performance reports to senior management, quality committees, and relevant agencies.
Monitor patient experience feedback, compliments, and complaints, identifying trends and driving service improvements.
Support the implementation and monitoring of radiology QA standards such as peer review, discrepancy meetings, turnaround times, and communication of significant findings.
Liaise with Radiation Protection Officers, Medical Physics, Quality & Patient Safety teams, and other stakeholders regarding audits, research, and compliance activities.
Identify emerging legislation, guidance, and standards requiring local implementation.
Support quality improvement initiatives, advanced practice developments, and radiographer-led service innovation projects.
Promote and maintain a safe working environment for patients, staff, and visitors.
Ensure compliance with all health and safety legislation, hospital policies, and departmental safety procedures.
Implement and monitor safe professional practice in line with statutory regulations and best practice standards.
Assist the RSMs in ensuring that the Site Specific Safety Statement is implemented, maintained, and actively used to protect staff, patients, visitors, and contractors.
Maintain staff awareness and training in this regard.
Assist with identifying hazards specific to Radiology, developing risk assessments, introducing control measures, and reviewing assessments regularly or after incidents.
Ensure staff compliance with mandatory safety requirements including infection prevention and control, radiation safety, manual handling, fire safety, and basic life support.
Maintain a clean, tidy, and safe work environment.
Ensure safe use, care, storage, and maintenance of equipment, including PPE and radiation protection equipment.
Maintain accurate records of equipment servicing, maintenance, downtime, and performance, and coordinate preventative maintenance schedules.
Advise on equipment selection, procurement, replacement, and upgrading in line with procurement policy and service needs.
Maintain working knowledge of HIQA standards, hygiene standards, and associated HSE protocols relevant to radiology practice.
Support sustainable energy, water, waste, and environmental initiatives within the service.
Lead and support risk management activities across radiology services to minimize clinical and operational risk.
Identify risks, undertake risk assessments, and implement control measures.
Assist the RSMs in maintaining the Radiology Risk Register.
Ensure incidents, complaints, errors, and near misses are reported, investigated, and managed in a timely manner.
Conduct or support root cause analyses and open disclosure processes where required.
Monitor trends in incidents and complaints, escalate concerns, and implement preventative actions.
Review and advise RSMs on quality, safety, and risk concerns, making recommendations for corrective action.
Support radiography staff to recognize, escalate, and effectively manage patient safety risks.
Maintain accurate and comprehensive records of investigations, actions, and outcomes.
Lead, organize, and deliver training programs for radiology systems, quality systems, and departmental procedures.
Provide induction, training, and ongoing support for new and existing radiographers, nursing staff, support staff, and non-clinical personnel.
Ensure the mandatory training records for all radiography and radiographer assistant staff are completed and up to date.
Maintain current training manuals, learning resources, and in-house training programs.
Provide peer support, mentoring, and coaching where required.
Facilitate continuing professional development (CPD), in-service education, conferences, research, and lifelong learning opportunities.
Support radiographers undertaking postgraduate study, advanced practice roles, and specialist development.
Promote a learning culture focused on quality improvement, research, and professional excellence.
Participate in personal performance review, appraisal, and development planning.
Maintain personal competence, CPD portfolio, and training records.