Clinical Quality & Outreach Coordinator (Lead Medical Assistant)
About The Position
This role provides leadership and guidance to Medical Assistants, supporting daily clinical workflow and ensuring proper patient intake and room preparation. It involves training new Medical Assistants, managing clinical supplies, and serving as a point of contact for MA questions. The position also focuses on clinical quality assurance by monitoring provider documentation, tracking incomplete notes, and coordinating corrections. Additionally, it supports providers in preparing charts, verifying patient information, and tracking follow-ups. The role includes coordinating clinical programs, supporting preventive care initiatives, and conducting patient outreach. Community outreach and public relations involve assisting with referral source engagement, building community partnerships, and supporting events. Marketing support includes social media coordination, collecting testimonials, and assisting with campaigns. Finally, the position contributes to process improvement by identifying workflow opportunities, assisting with protocol development, and participating in implementing new processes.
Requirements
- Certified Medical Assistant (or equivalent clinical experience)
- Minimum 1–2 years of clinical experience preferred
- Strong understanding of clinical workflow and patient intake procedures
- Strong organizational and communication skills
- Ability to collaborate with clinical and administrative teams
- Comfortable learning new systems and workflows
- Professional attitude and commitment to quality patient care
Nice To Haves
- Leadership or training experience
- Experience with Electronic Health Records (EHR)
- Interest in healthcare operations or quality improvement
- Bilingual (Spanish preferred)
Responsibilities
- Provide leadership and guidance to Medical Assistants
- Support daily clinical workflow and assist MAs when needed
- Train and onboard new Medical Assistants
- Ensure proper patient intake procedures are followed
- Maintain consistent room preparation standards
- Assist with clinical supply management
- Serve as a point of contact for MA questions during the day
- Foster a positive and collaborative team environment
- Monitor provider documentation completion
- Track incomplete or unsigned clinical notes
- Ensure notes are completed within required timeframes
- Review charts for missing documentation
- Coordinate with providers and billing staff when corrections are required
- Support clinical quality improvement initiatives and compliance processes
- Prepare charts for upcoming visits
- Verify that labs, imaging, and referrals are available
- Track follow-ups for patient care tasks
- Ensure documentation is completed before billing
- Support providers in maintaining efficient workflows
- Support preventive care initiatives
- Track patient lists for care programs
- Coordinate follow-ups and patient outreach
- Monitor participation in clinical programs
- Maintain program documentation requirements
- Assist with outreach to referral sources
- Build relationships with community partners
- Support community events and educational initiatives
- Track referral sources and outreach opportunities
- Assist with patient engagement activities
- Assist with social media coordination
- Help collect patient testimonials
- Support marketing campaigns and patient education efforts
- Assist with promotional or community events
- Support patient engagement initiatives
- Identify workflow improvement opportunities
- Assist with clinical protocol development
- Participate in implementing new processes
- Support operational projects assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
