Remote Clinical Quality Improvement Coordinator

Guidehealth•Chicago, IL

1d•$28 - $30•Remote

About The Position

Guidehealth is seeking a Clinical Quality Improvement Coordinator to work in a fully remote environment. This role involves engaging with patients to identify and address quality gaps, educating them on preventive care, scheduling appointments, and facilitating adherence to treatment plans. The coordinator will collect quality data from various sources, manage daily work using multiple systems, and leverage quality resources to ensure accuracy and completeness. They will also prioritize work to meet reporting deadlines, communicate quality performances and strategies, and collaborate with internal teams and external customers. Following established policies and procedures for QI workflows is essential, as is maintaining professional communication and positive relationships with colleagues, customers, and providers.

Requirements

Associate degree or greater in related field or certified/licensed professional-CMA, LPN.
Minimum 1-3 years of experience in healthcare setting; time spent working/charting/data abstraction via EMR system/s, knowledge of medical terminology, quality measures, medical billing/coding.
Minimum 2 years’ experience in Medicare Advantage Quality data abstraction and patient outreach
Tech savvy in managing the technical side of this position-working with health data, working in excel and PowerPoint, navigating multiple systems and applications.
Highly skilled in verbal and written communications.
Strong attention to detail, organized and ability to meet hard deadlines.
Ability to collaborate w/ others and work effectively with management, co-workers, and customers.

Nice To Haves

Knowledge or experience in quality improvement initiatives and data submissions required by various health insurance payers.
Extensive experience with quality database entries and reporting.
Experience in interpreting and reporting quality information, as well as training staff.
Proficiency in Electronic Medical Record (EMR) software and cloud platforms.

Responsibilities

Conduct proactive patient outreach initiatives to identify and address quality gaps.
Engage with patients to educate them on preventive care measures, schedule necessary screenings or appointments, and facilitate adherence to treatment plans.
Collect quality data using various methods of data sourcing-EMR, claims, provider outreach.
Manage daily work using multiple systems and applications-EMR systems, payer portals, vendor platforms, Guidehealth applications, Microsoft 365 for Excel, Word and PowerPoint and Teams for messaging and meetings.
Work with patient lists, gap lists, sourced health data and medical records in your daily work.
Leverage all quality related resources to ensure accuracy and completeness of work measure/project instructions, NCQA/HEDIS® specifications, coding documents, quick reference guides.
Prioritize daily work to meet various quality reporting deadlines and requirements.
Communicate quality performances, barriers and improvement strategies both internally and with customers.
Follow all established policies and procedures for various QI workflows to ensure overall success.
Collaborate w/ customers, payers, co-workers to accomplish daily work.
Participate in all departmental and payer sponsored webinars/trainings/support calls throughout the year.
Communicate professionally and develop positive relationships with co-workers, customers, providers and providers’ support staff.