Clinical Quality Consultant - Multiple Sites - Women’s and Children’s Services

William Osler Health System•Brampton, ON

5d•CA$90,402 - CA$113,022•Hybrid

About The Position

The Clinical Quality Consultant plays an integral role supporting Women’s and Children’s Services at Osler. This position reports to the Director, Women’s and Children’s Services. The role involves leading program project working groups, collaborating with clinical services managers and educators to design and implement program initiatives, and coordinating meetings with multiple stakeholders. The consultant will develop and communicate project plans, identify risks, and promote inter-professional relationships. They will also provide just-in-time training on best practices and quality improvement initiatives, mentor team members, and manage continuous quality improvement processes. This includes participating in risk identification, reporting, and prevention through chart audits and case reviews, as well as investigating and presenting quality of care reviews. The role also involves promoting and participating in corporate quality improvement initiatives, analyzing patient incident trends, identifying opportunities for pilot projects, and leading quality and process improvement initiatives. The consultant will establish and oversee the scope of work for the program quality council and liaise with other corporate quality and risk stakeholders. Program project coordination and management are key, including guiding stakeholders through project development, implementation, and evaluation, ensuring document approval, and communicating changes to best practices. The role also oversees and coordinates processes for compliance with Accreditation Canada Qmentum program guidelines and standards, assists with preparedness activities, and completes required corporate reporting. Data management is crucial, involving mining, analysis, interpretation, and presentation of data to enable decision-making, disseminating performance documentation, and developing quality indicator reports. The consultant will lead and promote clinical quality excellence, assist program leadership with informed decision-making, collaborate in research initiatives, and guide/support staff and physicians. They will also collaborate with the inter-professional team to promote clinical quality excellence.

Requirements

Undergraduate degree in a relevant health care professional field, business administration or engineering
Demonstrated understanding of quality improvement and patient safety methodologies
Three years experience through participation in quality improvement initiatives, organizational committee work
Advanced computer skills including Microsoft Office, Outlook and Visio
Demonstrated success in identifying and implementing process improvements in a clinical environment, coupled with strong project management expertise
Demonstrated success in implementing change
Proven track record in developing strong relationships through a foundation of trust
Demonstrated ability to work independently
Demonstrated ability to coach, advise, and teach others using the principles of adult learning theory
Demonstrated professionalism in dealing with confidential and sensitive issues/topics
Demonstrated commitment to the safety of co-workers and patients
Demonstrated ability to manage routine correspondence, multiple tasks/projects and rapidly changing priorities and deadlines
Demonstrated knowledge and familiarity with Accreditation Canada standards and processes as well as health care quality assurance trends, practices and legislation
Demonstrated knowledge of research processes and systems
Ability to work in a team-based environment
Strong analytical and problem-solving skills required
Superior communication, facilitation, influencing, negotiation and relationship-building skills are required
Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Nice To Haves

Master's-prepared is considered an asset
Experience using Intellispace, PICIS, and Meditech documentation systems are an asset
Demonstrated understanding of women’s and children’s services and acute care environment an asset
Data management and statistical experience an asset
Certificate in process improvement and/or project management is considered an asset
Certificate in quality improvement is considered an asset

Responsibilities

Lead program project working groups
Collaborate with clinical services managers and clinical educators through monthly meetings focusing on designing and implementing program initiatives, creating opportunities for standardization across sites
Coordinate meetings with multiple stakeholders, including setting meeting objectives
Develop and communicate project plans and updates to relevant stakeholders, including identifying risks and barriers
Promote inter-professional, multi-program/service relationships through collaborative extended stakeholder engagement
Provide just in time training regarding best practice, quality improvement initiatives, processes and standards in collaboration with clinical educators
Mentors, coaches and encourages team members to participate in meeting quality standards in the provision of excellent care as well as project work
Continuous quality improvement management
Participate in the identification, reporting and prevention of risks through medical chart audits and quality of care case reviews
Initial investigation, coordination and presentation of quality of care reviews and action plans within Women’s and Children’s Services, offering guidance and support to staff and physicians and overseeing interventions established, education of staff and dissemination of learnings
Promote and participate in corporate/organizational quality improvement initiatives through active committees and working group engagement s (i.e. safe medication practices, antimicrobial stewardship, organ and tissue donation, quality lead forum, unit-based councils, and program based quality review committees) representing Women’s and Children’s Services, and incorporating learnings and best practice into program plans or initiatives
Analyze and report trends/themes in patient incidents to identify and lead opportunities for quality improvement initiatives
Identify and pursue opportunities for pilot projects and proposal development
Lead quality and process improvement initiatives, including workflow redesign, LEAN events and leveraging other quality improvement mechanisms
Establish and oversee the scope of work for the program quality council
Liaise with other Osler corporate quality and risk stakeholders
Program project coordination and management
Lead and guide stakeholders through the process of the project development, implementation and evaluation, utilizing a structured framework
Ensure organizational document approval and dissemination of quality improvement initiatives, including policies, procedures and order sets in collaboration with program leadership and clinical education and practice
Collaborate with program leadership, staff and physicians to assess team readiness for implementation and coordinate multiple project timelines
Communicate routinely with the project stakeholders to ensure the goals, objectives and timelines of the project are achieved
Identify and communicate changes to best practices, policies and standards to program leadership, staff, physicians and relevant program partners/stakeholders, in collaboration with the clinical practice and education team
Elevation of practice and Accreditation
Provide oversight and coordination of processes to ensure compliance with Accreditation Canada Qmentum program guidelines and standards, priority processes, and required organizational practices in alignment with corporate Quality roadmap
Assist with the assessment, planning, implementation, and evaluation of preparedness activities, including establishing of the program quality roadmap, program Accreditation subcommittee, conducting mock survey tracers to evaluate readiness and identify the interventions required to improve compliance and preparedness, in collaboration with program leadership, clinical practice and education, staff and physicians
Complete required corporate reporting of Accreditation preparedness, including preparation and delivery of presentations to respective Accreditation or Quality lead forums (monthly or ad hoc)
Data management
Data mining, extraction, analysis, interpretation, presentation and dissemination that enables decision-making
Disseminate performance documentation to program leadership for follow up to sustain all quality initiatives and public reporting processes
Develop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with Organizational Performance teams
Leverage patient incident reporting system and stakeholder feedback to identify practice issues/trends
Lead and promotes clinical quality excellence
Assist program leadership in informed decision making through a strategic view of data and information
Collaborate in research initiatives as they apply to the program
Guide, support and communicate best practice to staff and physicians
Collaborate and participate in corporate/organizational quality improvement initiatives as representative of Women’s and Children’s Services
Collaborate with all members of the inter-professional team to promote and encourage clinical quality excellence