Clinical Programs Coordinator II - Department of Pediatrics
About The Position
This position supports multidisciplinary care coordination, facilitates patient transitions, coordinates program activities, and ensures compliance with quality improvement and programmatic requirements. It coordinates services among providers, patients, families, and community resources to enhance continuity of care, support effective workflows, and optimize patient outcomes. The coordinator works with pediatric nephrology providers and specialists, helping patients and families access services, referrals, outpatient care, follow-up, and transition planning between pediatric and adult providers. The role also assists with insurance requirements, authorizations, and healthcare access barriers, and coordinates access to medications, procedures, specialty care, financial assistance, community resources, and support services. The position coordinates support for pediatric nephrology patients with chronic kidney disease and complex healthcare needs. It assesses barriers to care, treatment adherence, follow-up, and transition to adult nephrology services, and connects patients and families with clinical, behavioral health, and community resources. The coordinator also reinforces education on disease management and transition readiness, supports patient engagement and self-management, and contributes to Pediatric Nephrology quality improvement activities.
Requirements
- Bachelor's degree in an appropriate area and two years of relevant experience, or an equivalent combination of education and experience.
Nice To Haves
- Master’s degree in social work (MSW).
- Licensed Social Worker; state licensure preferred.
- Experience in healthcare or pediatric chronic disease care.
- Strong organizational and communication skills.
- Experience with pediatric chronic illness populations.
- Experience in care coordination or case management.
- Knowledge of insurance authorization processes.
Responsibilities
- Coordinate care activities among pediatric nephrology providers and specialists.
- Facilitate communication between patients, families, and the healthcare team to promote timely access to services.
- Coordinate referrals, outpatient services, follow-up needs, and transition planning between pediatric and adult providers.
- Support continuity of care across healthcare settings.
- Assist patients and families with insurance requirements, authorization processes, and healthcare access barriers.
- Coordinate resources for access to medications, procedures, and specialty care services.
- Connect families with financial assistance programs, community resources, and support services as appropriate.
- Identify and address barriers that may affect participation in a patient's care plan.
- Coordinate patient and family support services for pediatric nephrology patients with chronic kidney disease and complex healthcare needs.
- Assess barriers affecting access to care, treatment adherence, follow-up, and transition to adult nephrology services.
- Facilitate connections to clinical, behavioral health, and community resources that support patient care plans.
- Coordinate support services addressing the medical, psychosocial, and logistical needs of patients and families living with chronic kidney disease.
- Coordinate and reinforce patient and family education on disease management, treatment expectations, and transition readiness.
- Coordinate educational resources and reinforce individualized care plans to support patient engagement and self-management.
- Participate in Pediatric Nephrology quality improvement activities, monitor program goals, support programmatic requirements, and contribute to process improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
