Scheduling Coordinator II-Pediatrics

Mount Sinai Health System•New York, NY

About The Position

The Scheduling Coordinator II is a senior-level individual responsible for scheduling patient appointments, consultations, and follow-up appointments. The role takes a lead position among the scheduling group by mentoring and training less experienced staff. It also assists with oversight of front desk and office activity when the Supervisor is absent.

Requirements

High school diploma or GED.
Three years of secretarial or clerical experience; preferably with some directly related experience in a medical practice environment.

Responsibilities

Schedule patient FPA appointments and update the practice management system.
Collect patient demographic and insurance information and enter it into the practice management system.
Verify patient insurance coverage before appointments and advise patients of any required insurance referrals or authorizations.
May schedule patient appointments for tests or consultations.
May make reminder calls for the following day's appointments.
Train and mentor less experienced Scheduling Coordinators and administrative staff, and discuss concerns with the Supervisor.
May act as a liaison between Scheduling Coordinator staff and Administrative Assistants to address patient concerns.
Participate in customer service initiatives, patient satisfaction surveys, ACD, and appointment reporting.
May participate in and provide input to the Performance Appraisal process with the Supervisor.
Perform other related duties.
Assist with oversight of front desk and office activity in the Supervisor's absence.