Clinical Program Scheduler / Office Administrator

BEHAVIOR INTERVENTIONS INC•Mount Joy, PA

2d•Onsite

About The Position

Behavior Interventions was founded in 2006 by two Board Certified Behavior Analysts with a mission to provide quality Applied Behavior Analysis (ABA) services to our families in New Jersey, Pennsylvania, and Delaware. Our team is composed of clinical and administrative team members all focused on creating meaningful change in the lives of those we serve. We are seeking a Clinical Program Scheduler, Office Administrator to support our Clinical Support team in our Mt. Joy Office location.

Requirements

Associate’s degree required
1 year of relevant program scheduling and office management experience required
6+ months of relevant experience and understanding of basic HR principles to include time and attendance management, maintaining confidentiality, and policy interpretation required
Ability to pass state and federal background checks
Current CPR/First Aid certification (renewal offered by Behavior Interventions)
Obtains Professional Crisis Management certification (covered by Behavior Interventions) and maintains annual certification requirements; training scheduled through Behavior Interventions.
High degree of accuracy, attention to detail, and confidentiality
Excellent customer service skills
Ability to work independently and within teams
Organizational/time management/prioritization
Proficient technical/computer skills (i.e. Google applications)

Nice To Haves

Experience in or understanding of Applied Behavior Analysis or related field preferred

Responsibilities

Coordinates with Talent Acquisition Specialist regarding staffing needs
Creates caseloads, maintains staff availability, and schedules for Enhanced Program technicians and coordinates with Center team to provide supplementary hours for technicians as needed
Provides introductory communication between Enhanced Program technicians and relevant Behavior Analysts when first placed with a client
Makes client/clinician connections in therapy practice management software
Reviews time off requests, call-offs, and arranges substitutes for Enhanced Program technicians and communicates updated staffing arrangements accordingly
Creates and maintains client calendars using Google Calendar and therapy practice management software.
Maintains and supports the EP trial staff communications and mileage audit
Meet with supervisor biweekly and as needed to review any barriers/ troubleshoot/ review operations
Support with scheduling and related tasks for Cohorts with the Advanced Clinical Trainer and Advisor
Maintains the treatment center to include: treatment center clean up, scheduling and coordinating client sessions in the treatment center.
Provides general support to Enhanced Program on other projects/tasks as assigned
Acts as stand-in support to clinical staff in the office when clinicians need brief (<5 min) breaks
Implements crisis management procedures, as-needed