Clinical Office Administrator (Admin)

Matrix Providers • Topeka, KS

2d • Onsite

About The Position

Matrix Providers is hiring a Clinical Office Administrator (Admin) to assist practitioners who assist with one-time, non-treatment Veteran Disability Exams at Topeka, KS. This role supports patient care during sensitive procedures where patients may request a same-gender staff member. The facility seeks to ensure appropriate gender representation among staff to accommodate patient choice. The Clinical Office Administrator (Admin) performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Requirements

• High School Diploma or GED required.
• Have an active and valid Basic Life Support (BLS) certification.
• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

Nice To Haves

• Facility seeks to ensure appropriate gender representation among staff to accommodate patient choice.

Responsibilities

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them, accordingly, providing information per organization policy. Takes and forwards messages.
• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
• Make call outs to veteran if exam date and time needs to be modified same day.
• Greets Veterans by completing check-in process and performs necessary screenings for appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Maintains and orders supplies for personnel/department as needed or requested.
• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
• Acts as point of contact for repairs, installations, record retrieval and other company needs.
• Assists with orientation for new staff and practitioners.
• Contacts IT for assistance with issues in the office.
• Performs light cleaning and sanitization of common areas and front desk area.
• Chaperone exams as requested by examiner and exam type.
• Performs any other duties as directed by Optum Serve leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Benefits

• Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
• Accrued Paid Time Off (PTO)
• Paid Holidays (Outlined in Handbook)
• 401(k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED