Clinical Program Manager (Hybrid)

University of Miami•Miami, FL

2d•Hybrid

About The Position

The Clinical Program Manager provides operational oversight for the Nutrition, Exercise Physiology, and Yoga Therapy service lines to ensure efficient clinic operations, strong patient access, provider support, and alignment with departmental and organizational goals. This role is responsible for optimizing scheduling workflows, supporting clinic growth, improving operational efficiency, monitoring performance metrics, and ensuring continuity of operations across multiple sites. The Clinical Program Manager serves as a key operational liaison between providers, scheduling teams, departmental leadership, and site operations. This position also provides direct supervision to designated support staff and serves as operational backup support to departmental leadership for critical scheduling and template functions.

Requirements

Bachelor’s degree in relevant field required
Minimum 3 years of relevant experience required
Certification and Licensing: Refer to department description for applicable certification requirements

Nice To Haves

Directly supervises: Dietetic Technician Registered, DTR
Maintain staff accountability
Promote operational efficiency
Ensure coverage continuity when staffing gaps arise
Ensure clinics remain operationally efficient
Reduce unnecessary appointment loss
Maintain continuity of patient care services
Reduce scheduling errors
Ensure templates maximize access and provider efficiency
Improve patient access
Reduce unused appointment slots
Support department productivity goals
Deliver timely and accurate reports
Support leadership decision-making with actionable insights
Maintain operational readiness
Support cost-conscious resource management
Support operational consistency across all assigned clinic locations.
Partner with site leadership when issues arise.
Support service expansion planning.
Support departmental growth initiatives.
Support offerings and expansion of group exercise and yoga therapy classes.
Improve communication workflows between teams.
Improved fill rates
Improved slot utilization
Reduced scheduling errors
Timely clinic closure management
Strong operational reporting
Effective staff supervision
Accurate inventory tracking
Improved patient access
Strong operational continuity
Strong organizational skills
Independent problem-solving
Operational leadership
Proactive communication
Accountability
Ability to manage multiple priorities
Strong follow-through
Appropriate escalation when needed

Responsibilities

Directs and coordinates assignments for program operations.
Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
Manages clinical operation and quality assurance procedures.
Implements projects and procedures to ensure program performance is exceeding expectations.
Performs assessment of needs within the organization and develops clinical programs to meet those needs.
Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
May oversee various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Conduct regular 1:1 meetings and ongoing performance coaching.
Oversee daily workflow expectations and task prioritization.
Monitor productivity, accountability, attendance, and performance.
Complete annual evaluations and goal setting.
Support onboarding and training of new staff (DTR).
Supports DTR responsibilities, such as triaging referrals when additional coverage is required or during overflow periods.
Address performance concerns and escalate when appropriate.
Manage clinic closures related to: PTO, Meetings, Conferences, Schedule adjustments, Provider call-outs.
Ensure compliance with departmental clinic closure timelines whenever possible.
Coordinate clinic coverage planning.
Minimize disruption to patient scheduling.
Provide backup support to Nichole for: Template building, Template modifications, Provider schedule builds, Epic scheduling updates, Clinic closures.
Monitor template accuracy.
Ensure scheduling teams are following template guidelines.
Identify scheduling inefficiencies.
Track: Fill rates, Slot utilization, Schedule utilization, Open capacity, No-show trends, Cancellation trends.
Identify underutilized appointments.
Recommend scheduling adjustments.
Support access improvement strategies.
Pull and analyze reports related to: Productivity, Completed visits, Scheduled visits, Fill rates, Referral trends, Program growth, Operational performance metrics.
Prepare leadership summaries.
Identify trends and operational opportunities.
Track inventory levels.
Monitor supply usage trends.
Coordinate ordering needs.
Prevent shortages and over-ordering.
Maintain inventory documentation.
Coordinate operational needs across multiple sites.
Address room utilization concerns.
Partner with site leadership when issues arise.
Support service expansion planning.
Assist with service expansion efforts.
Support implementation of new programming.
Identify workflow improvements.
Support department strategic initiatives.
Support offerings and expansion of group exercise and yoga therapy classes.
Identify operational inefficiencies.
Develop workflow improvements.
Create SOPs/job aids when needed.
Improve communication workflows between teams.