Clinical Program Manager - Living Well At Home

BMC Software•Boston, MA

1d•Hybrid

About The Position

Living Well at Home (“LWAH”) is Boston Medical Center’s Housing Services Department whose mission is to end the cycle of homelessness for our community. LWAH does this by providing intensive housing and behavioral health services to nearly 1,000 individuals experiencing or at risk of homelessness each year. The Living Well at Home Clinical Program Manager will provide program development, oversight and supervision to LWAH’s growing Cambridge portfolio of programs. These include both scattered-site and congregate settings housing individuals with complex medical, behavioral and social needs. This role will include the supervision of both clinical and case management staff who are supporting formerly unhoused residents in permanent supportive housing. In addition to program oversight, the Clinical Program Manager will be responsible for supporting relationship building with community partners, and program development, evaluation, and execution. The program manager will work closely with the Clinical Housing Director and Director of Housing Services to ensure the clinical and housing stabilization needs are being met for clients, and that staff are adequately supported. The clinical program manager will bring unique expertise in both housing/homeless services and behavioral health to the program.

Requirements

Master’s degree in social work or mental health counseling required
Requires a Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC)
5+ years working with patient populations impacted by serious mental illness and substance use disorder
Experience working in a congregate living setting and/or homeless services required
Experience supervising employees required
Experience working in an independent role
Demonstrated ability to lead a diverse team of case managers and clinicians.
Must be able to execute programmatic changes as needed in consultation with the LWAH leadership team
Ability to manage multiple programmatic and personnel needs and prioritize as needed
Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area
Ability to lead in a fast-paced environment, inclusive of organizational skills, time management skills, critical thinking, and problem-solving abilities.
Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders
Ability to travel between different worksites
Ability to work independently and to make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics
Proficient oral and written English communication skills.
Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)
Experience using an electronic health record preferred

Nice To Haves

Bi-lingual and/or bi-cultural candidates preferred
Lived experience is valued

Responsibilities

Recruit, onboard and train new case management and clinical staff
Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies.
Provide overall program oversight in partnership with LWAH leadership.
Manage crucial relationships with community partners by representing BMC and LWAH program in a professional manner
Develop program performance standards in conjunction with department leadership.
Monitor program performance regularly against those standards and prepare and implement steps to ensure the program is operating in compliance with those standards.
Lead ongoing process improvement efforts.
Organize and participate in all scheduled meetings, including team meetings, group supervision, and individual supervision.
Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma and harm-reduction informed lens,
Practice and teach cultural humility and desire to work with diverse, multi-cultural and multi-lingual population
Ability to communicate in a courteous, pleasant and professional manner with direct reports, clients, general public, staff members, external agencies, ACO partners, and other organizational leaders
Provide coverage for other clinical leadership and staff serving other programs in the department as needed