Clinical Program Manager

Colorado Coalition for the Homeless•Denver, CO

7d•$77,306 - $88,902•Onsite

About The Position

The Clinical Program Manager provides leadership and oversight of daily program operations to ensure high-quality behavioral health and supportive service delivery aligned with organizational values and goals. This role is responsible for supervising and developing staff, facilitating team coordination, and ensuring compliance with internal policies and external requirements. The Clinical Program Manager serves as an advocate and educator regarding best practices in serving persons who have complex needs and significant trauma histories who are experiencing homelessness. The Clinical Program Manager plays a key role in quality improvement, data integrity, and fostering a respectful, inclusive, and collaborative work environment. Through strong communication and partnership, the role supports both programmatic excellence and client-centered care. This position oversees the day-to-day operations and provides clinical supervision for staff in the department.

Requirements

Master’s degree in social work or counseling required.
Licensed as mental health provider (LCSW, LPC, LMFT) required.
Active license in Colorado without restrictions, conditions, or stipulations from DORA for at least two years.
Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness.
Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement.
Proven program management and supervisory experience, including staff development and team leadership.
Familiarity with non-profit organizational management practices.
Understanding of basic accounting principles and their application in a program setting.
Working knowledge of HIPAA federal and state compliance requirements.
Knowledge of homeless issues and sensitivity to the needs of underserved populations.
Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality.
Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence.
Effective oral and written communication skills; able to engage diverse audiences.
Ability to organize and prioritize multiple responsibilities and manage tasks independently.
Attention to detail and accuracy in data management and reporting.
Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems.
Skilled in negotiation and mediation, especially in high-stakes or sensitive situations.
Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges.
Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff.
Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries.
Commitment to trauma-informed care, recovery-oriented, and client-centered service models.
Successful completion of the privileging and credentialing process for Behavioral Health Clinical Supervisors at the Coalition.
Must pass a Colorado Bureau of Investigation (CBI) background check.

Nice To Haves

LAC,CAS or CAT preferred.
Two years of management and supervisory experience preferred.
Active certification in basic life support or able to obtain certification within 30 days of employment.
Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the agency.

Responsibilities

Recruits, hires, trains, and supervises program staff in alignment with departmental and organizational goals.
Meets with unlicensed or pre-licensed staff on a weekly basis, and with licensed staff at least every other week or as needed, depending on program operations and staff supervision needs to provide coaching, support, career development, and performance management.
Establishes, strengthens, and maintains collaborative relationships with internal and external partners, outside agencies, departments, stakeholders, referral sources, and other community homeless services organizations, which may include grantors and other funding sources and public entities to support effective coordination of care and program operations.
Participates in providing clinical care to program participants and facilitates team meetings in accordance with CCH model of care delivery.
Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals.
Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices.
Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery, and other evidence-based service models.
Participates in quality improvement, peer review and peer clinical audit efforts by supporting implementation, documentation, monitoring, and follow-up.
Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned.
Reviews and assists with risk assessments and appropriate follow-up care for any client requiring risk assessments within department.
Assures compliance with funding requirements, including Medicaid requirements, and coordinates Medicaid billing for team.
Demonstrates competency in EHR (Electronic Health Record), HMIS (Homeless Management Information System), and other data systems and ensures own and staff compliance with documentation standards.
Maintains timely, accurate, and complete client records in the EHR and ensures all required data is captured and reported.
Maintains a respectful and inclusive work environment that supports equity, diversity, teamwork, and collaboration.
Understands and adheres to organizational policies, procedures, and compliance requirements. As well as assisting with ensuring compliance with funder and Medicaid requirements, when applicable.
Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
Performs other duties as assigned to support program and organizational effectiveness.