Clinical Program Director / ACT Team Leader

Service Core Inc.•Warren, OH

About The Position

The Clinical Program Director / ACT Team Leader will be responsible for representing the agency in community behavioral health system planning and clinical issues meetings. This role involves maintaining performance improvement and service evaluation, participating in program development, and ensuring facility license, certification, and accreditation compliance. The position also requires managing non-clinical operations, providing supervision to staff, and ensuring adherence to guidelines set by accrediting bodies. Additionally, the role involves providing training and staff development, managing budgetary aspects of the program, and collaborating with community stakeholders. The leader will chair meetings related to client intake, treatment, and discharge planning, implement quality assurance activities, and oversee the day-to-day supervision of direct service providers. This role works in collaboration with the ACT psychiatric provider to offer clinical direction and leads treatment services aimed at reducing negative client outcomes. The position also coordinates referrals, assessments, intakes, and discharges, and monitors the implementation of treatment plans and assessments. Staff performance evaluations and ongoing training are key responsibilities, along with performing psychosocial interventions and responding to crisis situations. Timely and accurate documentation is essential.

Requirements

LISW-S/ LPCC-S is required.
Master’s degree in counseling or social work required.
Must be able to provide coverage and to respond to emergencies on an on-call basis.
Proficient in computer skills and familiarity with use of electronic health records.
The Program Manager must also be able to provide direct service in counseling and psychotherapy, or nursing services, in addition to supervisory duties.

Nice To Haves

Five plus years in mental health services, plus 1 year in supervisory role with demonstrated ability to provide individual and group supervision strongly preferred.
Experience in Electronic Medical Records systems is preferred
Basic knowledge of Microsoft Office products (Excel, Word, PowerPoint).

Responsibilities

Represent agency in community behavioral health system’s planning and clinical issues meetings, regularly scheduled and ad hoc
Maintains Performance Improvement and service evaluation requests.
Participate in program development opportunities, to include identifying new funding opportunities and expanding existing services/programs as appropriate.
Maintain facilities license, certification and eventually accreditation and meet any other applicable compliance requirements.
Collaborates with other community agencies with high community visibility.
Assist in the development of policy and procedures as needed.
Maximize financial performance or department, ensuring that service delivery meets Agency expectations.
Manage the non-clinical operations of the facility (front desk, intake, medical records, etc.)
Provide supervision to all assigned staff, to include reviewing and approving clinical documentation.
Ensure staff are functioning and performing within guidelines and standards set forth by accrediting bodies (i.e. OMHAS, CARF, CSWMFT, Ohio Medicaid)
Provide training and staff development activities in areas such as advocacy, empowerment, communication skills, documentation, medical necessity, and crisis intervention techniques and assessments.
Share skills and expertise with other agency staff: (e.g., log notes, in-services, workshops, etc.) and will advance own level of skill and competency through participation in continuing education opportunities.
Compliance with non-clinical standards imposed by licensing, certifying or accrediting bodies.
Ensures that facility is properly maintained and clean and in accordance with compliance with health and safety standards and accreditation requirements.
Interacts with surveyors, site inspectors, community mental health partners and client family members etc. as needed.
Oversee budgetary aspects of program in conjunction with fiscal department to ensure ongoing financial stability of program
Educate and collaborate with community stakeholders regarding BH services, medical necessity, resources, etc.
Participate actively and productively in agency meetings and case reviews.
Chair meetings that address intake of clients, treatment and discharge planning with internal and external service providers
Ensures compliance with regulatory bodies, to include Medicaid and CARF standards
Implement quality assurance activities to evaluate quality and appropriateness of services
Provide continuous quality improvement and resolves identified problems.
Oversee budgetary aspects of the ACT program in conjunction with fiscal department to ensure ongoing financial stability of program
Monitor and coordinate impact ratio expectations for ACT Team
Monitor accuracy and eligibility of client payer sources for billing/reimbursement
Aid in the development and implementation of policies and procedures to address certification requirements
Implement quality assurance activities to evaluate quality and appropriateness of services
Day-to-day supervision to direct service providers of program.
Works in collaboration with the ACT psychiatric provider to provide clinical direction to staff
Provides leadership in directing treatment services designed to reduce episodes of harmful outcomes such as use of emergency departments, medical and psychiatric inpatient admissions, arrests and incarceration for program clients
Guide the team in using collaboration to deliver positive behavioral health, social and individual client outcomes such as client participation in education, competitive employment, and family and social relationships
Coordinates referrals, assessments, and intakes into the program as well as discharges from the program
Coordinates and monitors implementation of Individual Treatment Plan (ITP), Risk Assessments, Adult Needs and Skills Assessments (ANSA), and Diagnostic Assessments as a member of multi-disciplinary treatment team for clients on ACT
Ensures staff is participating and involved in hospital admission and discharge planning for ACT clients
Complete staff performance evaluations and ensure staff are functioning and performing within guidelines and standards set forth by accrediting bodies (e.g., ODBH, Medicaid, CARF, Case Western Reserve).
Provide training and staff development activities in areas such as advocacy, life skills training, empowerment, communication skills, documentation, medical necessity, and crisis intervention techniques and assessments.
As needed, perform and document psychosocial interventions with clients, family members and others
As needed, provide diagnostic assessments, individual and group interventions in collaboration with supervisors and/or other service providers
Respond to crisis situations 24 hours a day, seven days a week as part of established on-call procedures
Ensure that documentation is completed in a timely manner per agency policy. Documentation provides sufficient narrative regarding psychosocial and medical referral information to aid in delivery of services and to communicate the progress of the client
Assessments, progress notes/billing logs and ITPs (and reviews) submitted within agency timeframes
Other duties as assigned.