Clinical Practice Supervisor Float Pool-Orlando Health Physician Associates

Orlando Health•Orlando, FL

4d•Hybrid

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers, they deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages through all life stages. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. They offer convenient locations and accessible appointments, including same-day, next-day, and virtual options. Orlando Health Physician Associates is part of the broader Orlando Health system, known for its award-winning hospitals, specialty institutes, and various care facilities across Florida, Alabama, and Puerto Rico. With a legacy of over 100 years, the organization is dedicated to professional and compassionate care. Orlando Health is committed to providing comprehensive benefits, including career-advancing educational programs and well-being services, starting from day one and offering flexibility. The Clinical Supervisor role involves operational and clinical oversight of daily activities for clinical staff within the department and requires travel to various Orlando Health Physician Associates locations. The work hours are Monday through Friday, from as early as 7 am to as late as 5 pm. A minimum of 3 years of CMA experience is required for candidates.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school required or above.
Maintains current BLS Healthcare Provider Certification.
Maintains current certification by one of the following agencies: Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) by American Medical Technologists (AMT), Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA), or National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT).
Two (2) years of related experience required.
Proficient in word processing, spreadsheet development, and presentation skills required.
Strong interpersonal, customer service, and supervisory skills required.
Knowledge of medical practice protocols and standards.
Skilled in documentation of patient care including reviewing for accuracy and completeness.

Nice To Haves

Candidates must have at least 3 years of CMA experience.

Responsibilities

Oversees the daily operations of the clinical staff within the department.
Focuses on daily operations including personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling, and business-related reporting and functions.
Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members.
Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager.
Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
Schedules staffing to meet changing workload needs.
Identifies training needs for team members and facilitates development opportunities, including evaluation of training, implementation, orientation, and participation in education programs.
Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
Recommends new and/or revised policies and procedures to the department.
Analyzes medical records and documentation and identifies problem areas.
Collaborates effectively with physicians and administrative staff.
Assists physician(s) with the creation of strategies for efficiency and growth of the practice.
Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.
Provides department-level orientation to new team members, including system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Educates and supervises clinical and non-clinical staff.
Provides necessary documentation relating to policies and procedures.
Maintains confidentiality of data and information.
Functions as a member of the medical office management team.
Performs other clinical tasks/duties as needed.