Clinical Practice Supervisor-Orlando-Adult Medicine-Orlando Health Physician Associates

Orlando Health•ORLANDO, FL

3d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, part of the Orlando Health Medical Group. With over 225 providers across various specialties, they offer comprehensive care for all ages. As part of the integrated Orlando Health system, patients benefit from seamless referrals and coordination of care. Orlando Health Physician Associates emphasizes convenient access through numerous locations and appointment options, including same-day, next-day, and virtual appointments. The system itself spans multiple coasts and regions, backed by a legacy of over 100 years of compassionate care. Orlando Health is committed to providing comprehensive benefits, including career-advancing education programs and well-being services, starting from day one. The Clinical Supervisor role involves operational and clinical oversight, managing the daily activities of clinical staff within the department.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school or above.
Current BLS Healthcare Provider Certification.
Current certification by one of the following agencies: Certified Medical Assistant (CMA) by AAMA, Registered Medical Assistant (RMA) by AMT, Certified Clinical Medical Assistant (CCMA) by NHA, or National Certified Medical Assistant (NCMA) by NCCT.
Two (2) years of related experience required.

Responsibilities

Oversees daily operations including personnel supervision, compliance with policies, facility management, patient scheduling, and business reporting.
Participates in hiring, supervision, work assignments, coaching, and disciplinary actions for assigned team members.
Serves as a resource for leadership, including the Assistant Vice President, Director of Operations, and Operations Manager.
Collaborates with Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
Manages operations for efficient and cost-effective clinical services.
Schedules staffing to meet fluctuating workload demands.
Identifies training needs and facilitates development opportunities, including evaluating training, implementation, orientation, and participation in educational programs.
Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
Recommends new or revised policies and procedures.
Analyzes medical records and documentation to identify problem areas.
Collaborates effectively with physicians and administrative staff.
Assists physicians with strategies for practice efficiency and growth.
Provides management reports to physicians and administration for review, practice planning, and marketing.
Proficient in word processing, spreadsheet development, and presentation skills.
Possesses strong interpersonal, customer service, and supervisory skills.
Provides department-level orientation to new team members, covering system software, telephone processes, office equipment, departmental policies, customer service expectations, job competencies, and coaching plans.
Maintains regular attendance consistent with Orlando Health policies and relevant laws.
Maintains compliance with all Orlando Health policies and procedures.
Educates and supervises clinical and non-clinical staff.
Provides necessary documentation related to policies and procedures.
Maintains confidentiality of data and information.
Functions as a member of the medical office management team.
Applies knowledge of medical practice protocols and standards.
Skilled in documentation of patient care, including reviewing for accuracy and completeness.
Performs other clinical tasks and duties as needed.