Clinical Practice Sup - DHI

Orlando Health•Zephyrhills, FL

6d•Onsite

About The Position

The Clinical Practice Supervisor has operational and clinical supervisory responsibility and is responsible for overseeing the daily operations of the clinical staff within the department. The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling and business-related reporting and functions. They participate in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members. They act as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager. They collaborate with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization. They manage operations to provide physician clients with the most efficient and cost-effective clinical operation. They schedule staffing to meet changing workload needs. They identify training needs for team members and facilitate development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs. They develop, implement, monitor, and evaluate quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. They recommend new and/or revised policies and procedures to the department. They are able to analyze medical records and documentation and identify problem areas. They are able to collaborate effectively with physicians and administrative staff. They assist physician(s) with creation of strategies for efficiency and growth of the practice. They provide management reports to physicians and administration for review, practice planning, practice marketing, and complete practice development. They are proficient in word processing, spreadsheet development, and presentation skills. They possess strong interpersonal, customer service, and supervisory skills. They provide department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans. They maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. They maintain compliance with all Orlando Health policies and procedures. Other Related Functions include educating and supervising clinical and non-clinical staff, providing necessary documentation relating to policies and procedures, maintaining confidentiality of data and information, functioning as a member of the medical office management team, knowledge of medical practice protocols and standards, and skilled in documentation of patient care including reviewing for accuracy and completeness. Other clinical tasks/duties as needed.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school required or above.
Maintains current BLS Healthcare Provider Certification
Maintains current certification by one of the following agencies: Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) by American Medical Technologists (AMT), Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA), National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT).
Two (2) years of related experience required.

Responsibilities

Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members.
Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager.
Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
Schedules staffing to meet changing workload needs.
Identifies training needs for team members and facilitates development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs.
Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
Recommends new and/or revised policies and procedures to the department.
Able to analyze medical records and documentation and identify problem areas.
Able to collaborate effectively with physicians and administrative staff.
Assist physician(s) with creation of strategies for efficiency and growth of the practice.
Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.
Proficient in word processing, spreadsheet development, and presentation skills required.
Strong interpersonal, customer service, and supervisory skills required.
Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Educates and supervises clinical and non-clinical staff.
Provides necessary documentation relating to policies and procedures.
Maintains confidentiality of data and information.
Functions as a member of the medical office management team.
Knowledge of medical practice protocols and standards.
Skilled in documentation of patient care including reviewing for accuracy and completeness.
Other clinical tasks/duties as needed.