Clinical & Practice Operations Manager

Manatee•Denver, CO

1d•$100,000 - $115,000•Remote

About The Position

Enabling providers to deliver exceptional care to families. Manatee is a family-first, virtual clinic providing child, family and parent therapy, and tools to empower modern families. As the Clinical & Practice Operations Manager, you will partner with the Operations & Clinical Leaders to scale Manatee’s practice and provider base while maintaining quality and efficiency. This role ensures our provider experience is organized, structured, and continuously improved — enabling clinicians and the broader team to do their best work and families to have a seamless experience — making a direct impact on children and families across the US. About the Role: The north star for this role is ensuring the practice is running smoothly specific to provider onboarding, practice workflows, and administration. This is a hands-on role ideal for someone who enjoys making sure the day-to-day operations run smoothly and has experience supporting key workflows within a healthcare practice (provider onboarding, clinical licensure, compliance and partnering with payers). You are not afraid to take action and proactively take steps to improve employee and patient experience. Non-negotiables: Experience with submitting and maintaining clinician state licensure This is a hands-on operations role - not exclusively strategy or people-management (opportunity for growth at a later financing stage) You will own payer engagement, provider onboarding, and provider licensure This is a lean environment without dedicated administrative support - must be willing to do the hands-on operational and administrative work (setting up systems in place to ensure consistency and minimize administrative burden is encouraged)

Requirements

3–6 years of experience in healthcare operations, practice management, or a similar role supporting clinicians and practice administration
Experience with provider licensing required
Highly organized with strong attention to detail
Comfortable managing multiple workstreams and following through on execution in a dynamic environment
Clear communicator who enjoys coordination with a diverse set of partners (clinical, operations, patients, etc)
Process-oriented and motivated by making systems better
Comfortable using technology platforms and guiding others through digital tools

Responsibilities

Create consistent, structured experiences for new employees joining our ManaTeam
Maintain onboarding checklists, training modules, and account setup
Ensure continuity of hiring and onboarding experience across recruiter, office manager, and supervisors
Facilitate and maintain provider licensure (onboarding, renewal, and new licenses)
Drive structured execution of priorities, change management of practice workflows, and ensure teams move work forward
Manage project plans and SOPs for clinical workflows and operational initiatives (ex: HMO, Medicaid rollout, new charting notes, etc)
Partner with RCM Manager on payer enrollment and compliance (QA/audits, policy change management)
partner with Head of Strategy & Ops on provider productivity, capacity planning (monitoring and adjusting), and provider schedule management
Manage and process contractor payroll and general accounts payable
Support cleaning-up company knowledge base and record-keeping
Contractor payroll and accounts payable (support from Office Manager)

Benefits

Remote-First: Work from anywhere, with flexible hours.
Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.
Comprehensive Benefits: Flexible PTO, 401K match, parental leave, Quarterly Mental Health Days
Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.
Compensation: $100,000-$115,000 in alignment with healthcare and operations experience.

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