Practice Manager, Operations

Heartland Dental•Henderson, NV

About The Position

Practice Manager of Operations Sloan Canyon Dental Care in Henderson, Nevada is looking for a Practice Manager of Operations to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and puts patients first. As a Practice Manager of Operations , you'll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged! More about the role Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles Set the standard for exceptional customer service and team member collaboration as a key relationship builder Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels Select, onboard, train, coach, and retain world-class team members Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

Requirements

Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
Experience working in a fast-paced and customer-centric environment
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Excellent communication, leadership, coaching, and conflict resolution skills
Trustworthy; maintain patient confidentially and team ethics
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Nice To Haves

1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Dentrix or other dental software experience

Responsibilities

Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
Set the standard for exceptional customer service and team member collaboration as a key relationship builder
Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
Select, onboard, train, coach, and retain world-class team members
Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

Benefits

Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

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