Practice Operations Manager

KIDZ MEDICAL SERVICE.

About The Position

SUMMARY: Responsible to oversee all daily practice operations and ensures efficient workflows, excellent customer service, and high-quality care. Works closely with the Regional Director and Executive team to advance practice and organizational goals. DUTIES AND RESPONSIBILITIES: Team Management/Supervision: Directly supervises assigned staff roles and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff, and patient satisfaction. Provides cross coverage for practice roles and/or operational workflows as needed. Hires, trains, supervises, motivates, and develops office staff; manages schedules and workflow. Conducts and documents regular meetings with the staff to communicate and reinforce new and existing practice policies and procedures. In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization. Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations. Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity. Conducts scheduled meetings/huddles with staff to ensure consistent. Provides leadership support to the physicians and APPs within the practice. Operations Management: Establishes, modifies, implements, and monitors best practice operational workflows (appointment scheduling, registration, authorization/referral, check-in, and rooming). Implements approved corrective measures and adjusts as needed to ensure ongoing efficiency. Ensures that staff is engaged and trained to execute remedies as appropriate. Analyzes and maximizes office productivity. Ensures appropriate documentation in the PM and EHR systems. Interfaces with patients and parents and assists with resolving complaints. transfer of information, smooth patient flow, and team driven coordination of care and services. Functions as an EHR superuser (for both Cerner and Athena) for all aspects of front-end components of application to provide guidance to physicians and support staff. Prepares reports and correspondence as needed. Assists with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing. Office Maintenance Ensures that all equipment in the department is maintained in good working order and routine services are completed. Addresses and resolves any equipment issues in a timely manner to ensure minimal interruptions to operations. Works with medical assistants to order and maintain office supplies and inventory.

Requirements

Bachelor's Degree (BA) in business, healthcare administration or related field preferred. However, an equivalent combination of education and experience may be considered in lieu of a BA.
5+ years’ experience in a physician practice setting.
Computer skills required: Basic competence in duties and tasks of supervised employees.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Acute attention to detail.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions.
Demonstrated ability to plan and organize projects.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Proficient on Microsoft Office; Practice Management and Electronic Medical Record systems.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Nice To Haves

Previous leadership experience strongly preferred.
Bilingual skills a plus.

Responsibilities

Directly supervises assigned staff roles and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff, and patient satisfaction.
Provides cross coverage for practice roles and/or operational workflows as needed.
Hires, trains, supervises, motivates, and develops office staff; manages schedules and workflow.
Conducts and documents regular meetings with the staff to communicate and reinforce new and existing practice policies and procedures.
Reinforces practice policies and procedures to maintain standardization.
Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity.
Conducts scheduled meetings/huddles with staff to ensure consistent.
Provides leadership support to the physicians and APPs within the practice.
Establishes, modifies, implements, and monitors best practice operational workflows (appointment scheduling, registration, authorization/referral, check-in, and rooming).
Implements approved corrective measures and adjusts as needed to ensure ongoing efficiency.
Ensures that staff is engaged and trained to execute remedies as appropriate.
Analyzes and maximizes office productivity.
Ensures appropriate documentation in the PM and EHR systems.
Interfaces with patients and parents and assists with resolving complaints.
Functions as an EHR superuser (for both Cerner and Athena) for all aspects of front-end components of application to provide guidance to physicians and support staff.
Prepares reports and correspondence as needed.
Assists with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing.
Ensures that all equipment in the department is maintained in good working order and routine services are completed.
Addresses and resolves any equipment issues in a timely manner to ensure minimal interruptions to operations.
Works with medical assistants to order and maintain office supplies and inventory.