Clinical Phone Support Specialist

IQVIA•Carlsbad, CA

3d•Remote

About The Position

Clinical Phone Support Specialists will be responsible for providing customer support remotely and focusing on pre and post implant support. This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet.

Requirements

High School degree required
1+ years customer service experience
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Able to work on a computer for up to 8 hours daily
Ability to perform repetitive motions required for data entry
Excellent written and verbal communication skills

Nice To Haves

Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
Be at the forefront of cutting-edge medical device technology.
Gain professional growth and exposure to medical device industry.

Responsibilities

Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information.
Transfer calls as needed to the appropriate department.
Provide support and report complaints while adhering to training protocol.
Ability to work on a computer and enter information into CRM tool.
Log in time and answer all assigned calls.
Handle customer calls in a friendly manner.
Collaborate with Team Manager to meet deliverables.
Document and update client records based on interactions.