WVUHS Controlled Substance Diversion Clinical Pharmacy Technician

WVU Medicine • Bensley, VA

5d • Onsite

About The Position

This Clinical Pharmacy Technician will focus on system drug diversion prevention and investigation initiatives for several system hospitals. This position will complete detailed investigations of events flagged for potential diversion along with auditing of official controlled substance documentation (including Forms 222, 41, 106). The role is responsible for securing patient data based upon comprehensive data elements, financial education/counseling, insurance verification, and provision of clinical information for pre-certification, authorization, and third-party claims management. It involves interviewing patients for clinical, financial, and history information and arranging appropriate clinical care. A Clinical Pharmacy Technician will work independently gathering and submitting patient information with oversight of a pharmacist as needed. They will be responsible for performing pharmacy-related functions in compliance with departmental policies and procedures that provide optimal pharmaceutical care.

Requirements

• High school diploma or Equivalent.
• Must possess current licensure as required by state board where services will be provided: MD: Pharmacy Technician Student Permit or Pharmacy Technician License through Maryland Board of Pharmacy; OH: Pharmacy Technician Trainee License or Certified or Registered Pharmacy Technician License through Ohio Board of Pharmacy; PA: Pharmacy Technician Trainee or Pharmacy Technician License through the Pennsylvania Board of Pharmacy; WV: Pharmacy Technician Trainee or Pharmacy Technician License through West Virginia Board of Pharmacy.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) OR If applicant has two (2) or more years of pharmacy specific experience, must be obtained within 15 months of hire.
• Strong communication (both written and verbal).
• Ability to develop and maintain strong interprofessional relationships.
• Attention to detail.
• Maintain confidentiality of sensitive patient and employee data.
• Must be able to use computers and software applications.
• Must be able to work accurately, efficiently, and safely in a fast-paced environment.
• Must be polite and respectful when communicating with staff, physicians, patients and families. Must approach interpersonal relations in a positive manner.
• Must demonstrate flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e., weather or disaster).
• Must be able to communicate effectively verbally and in writing and place high emphasis on customer service.

Nice To Haves

• Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) upon hire.
• Knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration.
• Knowledge of rules, policies and regulations related to the disbursal of pharmaceutical drugs.

Responsibilities

• Drafts various correspondence letters and sends to referral source when necessary.
• Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
• Initiates refill/follow-up calls and schedules delivery as needed.
• Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
• Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
• Contacts insurance company or employer to determine eligibility and benefits for requested services.
• Maintains patient records in a timely and complete manner.
• Assists the pharmacist with the process of filling and labeling the prescriptions.
• Calculates initial measurements for compounds and maintains compounds logs.
• Provides monographs and other required medication guides with each prescription.
• Maintains proper storage of medications (i.e., security, temperature-controlled items, etc.).
• Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
• Works with coordinators and manager to develop and attain quarterly objectives.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers, and the public regarding demographic/clinical/financial information.
• Communicates problems hindering workflow to management in a timely manner.
• Assists in the training of pharmacy technicians.
• Initiates charge anticipation calculations. Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
• Completes detailed investigations of events flagged for potential diversion.
• Audits official controlled substance documentation (including Forms 222, 41, 106).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED