Clinical Pharmacy Review Supervisor, UM Administration

Humana

1d • $71,100 - $97,800 • Remote

About The Position

The Supervisor, UM Administration contributes to the administration of utilization management. This role works within thorough, prescribed guidelines and procedures, using independent judgment requiring analysis of variable factors to solve basic problems. The Supervisor collaborates with management and top professionals/specialists in the selection of methods, techniques, and analytical approaches. The Supervisor provides support for and supervises a group of typically support and technical associates, coordinating and providing day-to-day oversight. This role ensures consistency in execution across the team, holds team members accountable for following established policies, and leads a team of 14-25 associates. Decisions are typically related to schedule, plans, and daily operations.

Requirements

• Associate Degree or 1 - 3 years experience in a team leadership or supervisory position
• Proficiency in Microsoft Office Word, Excel and PowerPoint
• Able to give direction and make sound business decisions
• Ability to exercise sound judgement and engage in ethical behavior
• Exceptional verbal and written communication skills
• Strong attention to detail
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Experience in an operational setting
• General understanding of economic, financial and operational concepts
• Previous supervisory experience in a call center setting

Responsibilities

• Performs escalated or more complex work of a similar nature, and supervises others.
• Coordinates and provides day-to-day oversight to associates.
• Ensures consistency in execution across team.
• Holds team members accountable for following established policies.
• Communicates regularly and effectively with associates, and works to remove obstacles for staff.
• Leads and empowers direct reports in a way that supports the growth and development of both competencies and contributions.
• Utilizes knowledge and experience to provide on-going training and support to team members.
• Helps team achieve goals and has responsibility for personnel issues, including required discipline.
• Identify projects and process improvements to drive business forward.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree