Clinical Pharmacist - Pharmacy Advisor

CVS Health•Work At Home-Pennsylvania, PA

6d•$50 - $85•Remote

About The Position

The Clinical Pharmacist on CVS Caremark’s Pharmacy Advisor team supports and consults with targeted members about the disease states covered by the program. Using modeling and systems to identify members who meet counseling criteria, the pharmacist makes outbound calls and may receive return inbound calls. Discussions focus on education about new therapies, addressing medication non-adherence, and assessing with patients and prescribers whether supplemental medications may be appropriate for each patient’s needs and disease state. The pharmacist works directly with patients and collaborates with prescribers, Pharmacy Advisor colleagues, and other CVS Caremark departments to resolve patient issues. Pharmacists complete internal disease-specific training, including behavioral modification and interviewing skills, and use those skills to support positive health outcomes. The role also involves working in a fast-paced call center and contributing to the development and refinement of work systems, tools, processes, and procedures. This is a remote role open to qualified candidates residing in AZ, HI, TX, IL, FL, or PA who hold an active, unrestricted pharmacist license in their state of residence. A home internet connection is required, with minimum speeds of 50 mb/sec download and 5 mb/sec upload; high-speed internet is preferred.

Requirements

At least 1 year of experience in Retail, LTC, Hospital, or PBM pharmacy, or other pharmacist-to-patient consultation experience.
Current experience within the Caremark Pharmacy Advisor team.
Experience working with patients with chronic disease states, especially diabetes.
Experience working as a pharmacist in a call center or other remote environment.
Active, unrestricted pharmacist license in the candidate’s state of residence; candidates must reside in AZ, HI, TX, IL, FL, or PA.
Adequate home internet connection with minimum speeds of 50 mb/sec download and 5 mb/sec upload.
BS in Pharmacy or Pharm D.

Nice To Haves

High-speed internet.
Pharmacy knowledge, drug utilization review knowledge, excellent patient consultation skills, and strong customer service skills.
PC literacy, solid writing skills, knowledge of pharmacy laws, and ability to provide accurate clinical information.
Excellent communication skills and ability to learn new operating systems and communication strategies.
Flexibility, organization, and a passion for working directly with patients.

Responsibilities

Provide support and consultation to targeted members regarding the disease states covered by the program.
Make outbound calls to patients and handle likely return inbound calls.
Educate patients about new therapies.
Partner with patients to address medication non-adherence.
Work with patients and prescribers to assess the need for supplemental medications based on individual needs and disease states.
Collaborate with prescribers, Pharmacy Advisor staff, and other CVS Caremark departments to address patient issues.
Apply behavioral modification and interviewing skills to positively impact patient health outcomes.
Contribute to the development and refinement of work systems, tools, processes, and procedures.