Clinical Performance Specialist - Radiology - Los Angeles, CA

Bayer•Los Angeles, CA

About The Position

The Clinical Performance Specialist is part of Bayer's Radiology Solution Delivery organization and supports customer experience, clinical adoption, and satisfaction across Bayer's Radiology product portfolio. The role delivers expert product training and applications support, contributes clinical expertise to sales efforts, and maintains current knowledge of Bayer equipment and trends. The territory covers Southern California and parts of Eastern Arizona, with residence-based work preferably from the Los Angeles or San Diego metro areas. Candidates must live within the territory. Travel is approximately 70% to 75%, including overnight travel.

Requirements

Associate’s degree in a related technical or clinical discipline and at least 6 years of relevant experience, or a bachelor’s degree and 4 years of experience, or a master’s degree and 2 years of experience.
Radiologic Technologist (RT) certification and/or CIIP certification.
Broad knowledge of effective Radiology and/or IT department workflow and practice.
Excellent verbal and communication skills.
Proficiency in the Microsoft Office suite and willingness to learn new technologies.
Ability to problem solve and manage complexity and ambiguity.
Willingness to travel approximately 70% of the time, including overnight travel.
Valid driver’s license.
Must live within the territory, which covers Southern California and parts of Eastern Arizona.

Nice To Haves

Experience with Bayer/Medrad Injector systems.
IT experience or experience with radiation dose management software.

Responsibilities

Plan and deliver First Run Yield (FRY) clinical education and training for users of Bayer equipment and software, ensuring solutions are implemented according to Bayer standards.
Facilitate and promote adoption of new technologies and procedures during onsite training.
Provide clinical expertise in sales efforts in collaboration with Portfolio Representatives, Strategic Account Managers, Channel Management, the Customer Success Team, and Inside Sales.
Build and maintain customer relationships and satisfaction, using customer success tactics to help customers achieve desired outcomes.
Provide clinical answers and troubleshooting to external customers by telephone, email, in person, or electronically for current and past Bayer Radiology products.
Assist with special projects as requested.
Develop implementation plans through detailed site and clinical workflow analysis.
Use independent judgment and clinical expertise to troubleshoot and resolve high-priority and escalated questions or issues.
Notify Bayer’s Complaint Department of adverse events or complaints in accordance with company policies and procedures.
Maintain knowledge of new and current device products and software platforms.