Clinical Performance Coach

ROM TECHNOLOGIES INC•Clearwater, FL

1d•$85,000 - $100,000•Onsite

About The Position

The Clinical Performance Manager owns clinical execution across Physical Therapy (PT) and CRS teams by driving patient adherence, clinician effectiveness, documentation accuracy, utilization, and revenue capture. This role closes the gap between clinical delivery, operational process, and financial performance through KPI ownership, structured coaching, and root cause execution. The role is accountable for ensuring that care is delivered effectively, documented correctly, and translated into measurable outcomes and revenue. This role is aligned to ROMTech’s operating principles: “We own the outcome” and “Do it fast, do it right, do it now.”

Requirements

Ability to own and drive KPI‑based clinical performance
Strong coaching, accountability, and performance management skills
Expertise in documentation standards and revenue‑impacting workflows
Operational mindset with ability to diagnose Skill / Will / Process / System gaps
Proficiency working within EMR, CRM, and performance dashboards
3+ years of hands‑on clinical care delivery
Demonstrated experience coaching or supervising clinicians with measurable KPI outcomes
Prior accountability for adherence, utilization, documentation, or billing performance

Nice To Haves

Experience with clinician guided at‑home rehab or remote therapeutic monitoring workflows
Exposure to denial management and revenue cycle collaboration
Experience supporting high‑volume patient inflow across clinical teams
Experience partnering cross‑functionally with Ops, RCM, and Technology
Preferred Degree or equivalent training in a clinical discipline
Preferred Active or prior clinical licensure as PT, OTA, RN, or Cardiac Rehab Specialist (ACSMCES)

Responsibilities

Own and actively monitor clinical performance KPIs, including patient adherence rate, time to first patient contact, session completion, documentation completion, clinician utilization, and billing capture accuracy.
Identify underperformance at the individual clinician, team, and process/system levels.
Diagnose performance gaps across skill, will, process, and system factors.
Translate findings into actionable coaching plans, workflow corrections, and cross‑functional escalations to Operations, Technology, and Revenue Cycle Management (RCM).
Conduct structured 1:1 coaching sessions, including weekly coaching for underperforming clinicians.
Perform live or recorded call and session reviews.
Execute daily and weekly documentation audits to ensure accuracy, timeliness, and billing alignment.
Standardize “what good looks like” across first patient contact, session delivery, and follow‑up cadence.
Ensure first patient contact occurs within established SLAs.
Prevent patient disengagement following device delivery.
Prioritize high‑risk patients, including early‑cycle and low‑adherence patients.
Drive patient confidence in device usage and reduce post‑delivery drop‑off.
Enforce completion of all required clinical documentation, including plans of care, daily notes, discharge notes, and active monitoring documentation.
Ensure accurate session documentation tied to billable encounters.
Partner with RCM to reduce documentation‑related denials and maintain encounter‑to‑billing linkage integrity.
Monitor and rebalance patient‑to‑clinician ratios, board assignments, and daily coverage relative to patient inflow.
Identify underutilized clinicians, overloaded clinicians, and assignment inefficiencies.
Execute 30/60/90‑day competency validation and ongoing recertification.
Close gaps in clinical workflows, system usage, and patient communication standards.
Partner with RCM, Operations, Product/Technology, and HRC to resolve systemic issues impacting care delivery and performance.
Escalate dashboard inaccuracies, call failures, and data integrity issues impacting clinical and revenue outcomes.
Prepare and deliver executive‑level performance summaries.
Support continuous improvement initiatives related to clinical operations and performance management.
Performs other related duties as assigned to support operational and business needs.