Clinical Patient Liaison - Clarkston Medical Group

McLaren Health Care•Clarkston, MI

28d•Onsite

About The Position

This role involves providing direct support to patients and clinical staff within a medical office setting. Key responsibilities include managing administrative tasks, patient communication, and ensuring accurate record-keeping to facilitate quality patient care. The position requires a blend of administrative skills and a foundational understanding of medical office procedures.

Requirements

High School Diploma or GED
Minimum of two (2) years of medical office/hospital setting experience
Self-starter with excellent interpersonal communication and problem-solving skills

Nice To Haves

Medical Assistant Certification

Responsibilities

Authorize drug refills and provide prescription information to pharmacies.
Assist nurses and medical assistants to ensure quality care and measures are provided to patients.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, letters, case histories, or medical records.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms, PA’s, and denial appeals.
Receive and route messages or documents, such as laboratory results, to appropriate staff or patients.
Explain medications, diets, or providers' instructions to patients.
Compile and record medical charts, reports, or correspondence.
Transmit correspondence or medical records by mail, e-mail, or fax.
Performing day-to-day administrative tasks such as scanning, scheduling, placing orders per the providers request, maintaining information files and processing paperwork, such as, sports physicals, health appraisals, FMLA, and disability forms.
Entering, and maintaining information in written or electronic form related to patient care.
Patient and bucket follow-up.
Monthly completion of Eagle training.
Other duties as assigned.