Medical Assistant / Receptionist - Clarkston Medical Group

McLaren Health Care•Clarkston, MI

23h•Onsite

About The Position

Under general supervision, and according to established policies and procedures, this role provides excellent patient care by performing or assisting in a variety of medical procedures and tests to assist in the examination and treatment of patients. This includes, but is not limited to, taking vital signs, assisting with procedures, administering injections, and performing venipuncture. The role also provides excellent customer service by greeting patients, answering the phone, and directing calls appropriately. Responsibilities extend across all physician practices, including patient registration, scheduling appointments, collecting co-pays and deductibles, insurance verification, and recording financial activity. The position requires accountability for all transactions completed during each shift.

Requirements

High school diploma or equivalent and six months experience as a Medical Assistant or a Patient Care Tech.
OR High school diploma or equivalent and completion of one of the following programs: medical assistant, emergency medical technician, nurse assistant, licensed practical nurse, armed services medic, or patient care technician.
For clinics with the Rural Health Designation, Basic Life Support (BLS) issued by the American Heart Association (AHA), American Red Cross (ARC), and Canadian equivalents, (MHC approved providers for the resuscitation certification) is required within 6 months of hire.
For positions designated as float positions, travel to or between clinics is required.

Nice To Haves

Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through the American Medical Technologists (AMT)
Electronic medical record experience.
One-year experience working in medical office with multiple providers.
Previous experience working in a medical office of the same specialty.

Responsibilities

Performs to service excellence standards, responding promptly, professionally, and courteously to all customers’ needs.
Cooperates and communicates effectively with all patients, families, and staff.
Contributes to continuous quality improvement efforts.
Prepares examining rooms, including turning on computer terminals and stocking rooms with supplies.
Organizes forms for physicals and other procedures.
Works collaboratively with providers to assist in patient care, including collecting patient history, preparing patients and equipment, documenting interventions, administering EKGs, PFTs, immunizations, medicines, drawing blood, and obtaining prescription approvals.
Completes lab slips and referral forms as directed.
Assists with routine procedures for gynecological exams, physicals, and office visits.
Takes telephone messages from patients, returns messages, and provides information as requested/directed, focusing on customer service.
Functions collaboratively with all staff to ensure continuity of care.
Assists and escorts patients to exam rooms and onto/off from exam tables as needed.
Provides for the age-specific needs of the population served according to departmental standards.
Registers patients in the computer upon arrival, ensuring demographic and insurance information is current and accurate.
Codes appropriate diagnosis and procedures based on the daily encounter form.
Scans, files, and processes medical records according to practice guidelines.
Retrieves medical records for patient visits, correspondence, telephone messages, and physician needs.
Prepares all patient medical records for visits per practice guidelines.
Collects payments for co-payments, deductibles, and other appropriate fees from patients.
Schedules patient appointments and makes necessary follow-up calls or sends appointment reminder cards.
Runs necessary reports and completes sign-off procedures at the end of the shift.
Maintains current knowledge on insurance/coding information.
Develops and maintains knowledge regarding the billing system, scheduling, and collections.
Maintains effective verbal and nonverbal communications with staff and patients.
Receives, documents, and delivers telephone and other verbal messages professionally, courteously, and promptly.
Serves as the primary information resource for all clerical aspects of office operation.
Organizes time and prioritizes effectively.
Maintains strict confidentiality related to patient information.
Ensures regular and punctual attendance.
Adheres to infection control/safety guidelines and maintains accreditation standards.
Performs other related duties as assigned.