Conseiller(ère) clinique aux patients

Institut de l’oeil des Laurentides • Boisbriand, QC

15h • Onsite

About The Position

We are seeking a high-performing, people-oriented communicator to join our medical clinic team as a Clinical Patient Advisor. In this role, you will act as a trusted point of contact for prospective patients who have completed a consultation for a vision correction procedure (LASIK or IOL surgery), helping them navigate to a confident decision.

Requirements

• You are warm, poised, and engaging, and people trust you easily
• You understand how to guide someone from hesitation to clarity, through presence and insight
• You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
• You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
• You’re comfortable discussing pricing with discretion and professionalism
• You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
• You are results-oriented and able to work independently as well as collaboratively
• You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).
• You are available to travel to our clinics located in the GMA for training and/or work.

Nice To Haves

• At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
• Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.

Responsibilities

• Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
• Meet with prospective patients immediately following their pre-operative assessment
• Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
• Clarifying information they received from the medical team
• Helping patients navigate their decision with clarity, compassion, and confidence
• Clearly and transparently present vision correction options, benefits, and financial aspects
• Guide patients through pricing options and payment methods
• Adapt your communication approach to match each patient’s mindset, concerns, and motivations
• Book surgery dates and coordinate logistics
• Maintain accurate records in the patient file and follow compliance standards
• Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
• Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required

Benefits

• A permanent, full-time position (32 to 36 hours per week)
• Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
• Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
• Ongoing training focused on a consultative approach to clinical care and services for patients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed