Clinical Patient Access Specialist - Certified MA Heart and Vascular

St. Elizabeth Healthcare

21h•Remote

About The Position

St. Elizabeth Healthcare is hiring a Clinical Patient Access Specialist (MA) for our Heart and Vascular Institute. This is a Full-Time role, 40 hours per week, First Shift. The role is remote once fully trained, with no evenings, weekends, or holidays required. An active Medical Assistant certification/registration is required. The Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. They will manage a large volume of inbound calls, identifying, documenting, and communicating pertinent medical information and care needs to the provider. The role requires creating a positive impression with patients, family members, and other callers, demonstrating respect, dignity, kindness, and empathy in all interactions.

Requirements

High School Diploma or GED
Certified Medical Assistant Certification
One year of experience in area of certification in a clinical setting.

Responsibilities

Relay reviewed normal, expected, or abnormal results to patients.
Manage large amounts of inbound calls, identifying, documenting, and communicating pertinent medical information and care needs to the provider.
Create a positive impression with patients, family members, and other callers.
Demonstrate respect, dignity, kindness, and empathy in every encounter.
Comply with all applicable laws and regulations.
Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
Accurate documentation in the EMR.
Provide instructions and results to patients under the direction of providers.
Communicate with offices about any patient concerns/issues related to results.
Schedule appointments for patients based on office scheduling preference cards and/or decision trees.
Maintain an effective working relationship with team members, medical practice members, and leadership.
Verify and update all patient demographic and insurance information.
Provide information and communicate effectively to resolve issues with patients, providers, other associates, management, and insurance companies.
Advise patients of outstanding balances.
Ensure accurate and timely distribution of patient requests.
Work with the central billing office and physicians/clinicians as needed in a timely manner on all requests.
Perform other duties and responsibilities as assigned.