Clinical Operations Training Developer/Facilitator (Remote | Telehealth)

CareTalk Health

21h • Remote

About The Position

We are seeking a Training Content Development and Facilitation Specialist to lead the development of new content, maintain and update existing content, and facilitate new hire and ongoing training for remote clinical operations teams in a fast-growing telehealth environment. This role develops ILT and CBT virtual training, facilitates virtual training, builds learner confidence in systems and workflows, reinforces performance standards, and leverages adult learning principles and standardized measurement to ensure training effectiveness.

Requirements

• 3+ years of training development experience
• 3+ years of virtual facilitation experience
• Experience working with an AI-enabled LMS and other supporting technologies such as Zoom, Teams etc.
• Demonstrated ability to train on policies, systems, workflows, and job-specific processes
• Strong knowledge of adult learning principles
• Excellent writing, communication, and engagement skills
• Ability to work independently and cross-functionally
• Strong organizational skills and meticulous attention to detail
• Computer: Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)
• Must have at least Windows 10 or macOS 14 Sonoma.
• Hardware: Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)
• RAM: 16 GB
• Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)
• Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.
• Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
• Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.

Nice To Haves

• 5+ years of training development experience
• 5+ years of facilitation experience with at least 3 years facilitating in a virtual environment
• Familiarity with AI assisted authoring tools
• Advanced writing and communication skills
• Experience in healthcare, clinical operations, or telehealth
• Experience coaching in a regulated, performance-driven environment
• Familiarity with HIPAA, FWA, and other compliance laws
• Experience supporting high growth / multi-state teams
• A second monitor is highly suggested for laptop users; dual monitors for PC users.

Responsibilities

• Develop new learning content (both ILT and CBT)
• Maintain and update existing learning content
• Facilitate new hire, refresher, and upskill training in a fully remote environment
• Train employees on telephony systems, electronic health records, and internal tools
• Conduct role plays, simulations, and hands-on learning activities
• Reinforce workflows, quality standards, and performance expectations through coaching
• Support onboarding coordination and training administration
• Partner with operations leaders and SMEs to align training with business needs
• Identify training gaps and drive continuous improvement

Benefits

• Fully remote role with high visibility and impact
• Opportunity to shape learning and development in a growing healthcare organization
• Collaborative, cross-functional team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed