The Clinical Operations Supervisor is a valuable resource for nursing and non-nursing staff across the hospital. They possess the authority to make critical decisions in nursing practice in accordance with the Nursing Practice Act of Massachusetts, following established policies at the unit, department, and hospital levels. In emergency situations, they have the power to make broader decisions and collaborate with the Administrator-On-Call (AOC), even accessing additional resources as needed. This role is dedicated to ensuring high-quality and safe patient care, with a focus on achieving zero patient harm. They actively monitor and promote best practices aligned with national patient safety goals and the Patient Care Services (PCS) initiatives at Baystate Franklin, emphasizing safe care transitions, nursing-sensitive indicators, and positive patient and family experiences. Baystate Franklin Community Hospital provides a welcoming environment that prioritizes teamwork and professional development. We are committed to supporting our staff through continuous training and development, fostering a fulfilling and rewarding career. Our strong sense of community, both within the hospital and beyond, allows team members to maintain a healthy work-life balance while making a meaningful impact on the lives of our patients every day.
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Career Level
Mid Level
Education Level
Associate degree