Clinical Operations Supervisor

Vancouver Coastal Health • Vancouver, BC

4d • CA$52 - CA$67 • Onsite

About The Position

Vancouver Coastal Health (VCH) is implementing minimum Nurse to Patient Ratios (mNPRs) to enhance nursing practice and quality of care. This initiative is a partnership between the Ministry of Health, the BC Nurses’ Union (BCNU), and health organizations. VCH is committed to fostering quality practice and learning environments, guided by values of caring for everyone, continuous learning, and striving for better results.

The Clinical Operations Supervisor will administer and oversee designated staff and team professionals, including managing communications, conflict resolution, performance recognition, coaching, performance management, safe work practices, and workload/staffing issues. This role involves conducting meetings related to attendance, respectful workplace, and accommodations in collaboration with an HR Advisor. The supervisor will also be responsible for recruiting, hiring, mentoring, and retaining staff, overseeing all aspects of care delivery and daily activities for designated programs/areas, and liaising with stakeholders to achieve quality indicators and program goals. The position ensures a high standard of care, promotes interdisciplinary practice, and maintains a safe environment for staff and residents, all within a patient/client/family-centered care model and in accordance with professional standards and organizational values. Practice must align with the standards of professional practice and code of ethics for Registered Nurses or Registered Psychiatric Nurses as outlined by the British Columbia College of Nurses and Midwives (BCCNM).

Requirements

• Current practicing registration as a Registered Nurse or a Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Baccalaureate in Nursing and/or Bachelors in Psychiatric Nursing.
• Five (5) years recent related experience in an appropriate area of clinical practice within a large complex health organization.
• Three (3) years supervisory leadership experience or equivalent combination of education, training and experience.
• Experience using a variety of software applications including presentation, word processing, spreadsheet and databases.
• Comprehensive knowledge of issues in relevant service area including current trends, best practices and modalities of treatment.
• Demonstrated ability to function as a strong team leader, motivator, coach/mentor, and team member within a complex multidisciplinary setting.
• Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.
• Utilizes strong critical thinking skills when making decisions, resolving issues/conflict.
• Demonstrated ability to adjust to new or unexpected events, problem solve, and deal effectively with and guide others in resolution of conflict issues.
• Demonstrated ability to manage and resolving conflict.
• Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment.
• Ability to maintain a high level of professional confidentiality.
• Demonstrated listening and information seeking skills that promotes open and direct communication and leads to a cooperative approach to problem solving.
• Demonstrated organizational and planning skills.
• Demonstrated ability to set priorities, organize work, and meet deadlines.
• Physical ability to perform the duties of the position.
• Solid understanding of community systems and workflows.

Nice To Haves

• Clinical expertise in Palliative and End of Life Care.
• Strong front line leadership skills.
• Conflict resolution skills.
• Supporting agency partners and other VCH teams.
• Experience with resolving complaints and solving systems issues.

Responsibilities

• Administers/oversees and provides supervision to designated staff and team professionals.
• Manages continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work and resident transfer practices, workload and staffing issues.
• Conducts Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor.
• Recruits, hires, selects, mentors and retains staff.
• Oversees all aspects of care delivery and daily activities of designated programs/areas.
• Liaises with key stakeholders on the achievement of quality indicators and program goals and objectives.
• Ensures a high standard of care while promoting interdisciplinary practice and ensuring a safe environment for staff and residents.
• Supports quality patient/client care through a patient/client/family centered care model in accordance with established standards of professional practice and the vision and values of the organization.
• Practices within the standards of professional practice and code of ethics for Registered Nurses or Registered Psychiatric Nurses as outlined by the British Columbia College of Nurses and Midwives (BCCNM).
• Provides clinical and administrative supervision and consultation.
• Facilitates team building and works both independently and collaboratively.
• Operates related equipment.
• Performs duties of the position.
• Employs advanced expertise in the use of current computer applications to create and maintain a variety of client care information systems (such as PARIS), databases, documents and presentations.
• Demonstrates skill in CPR techniques.
• Supports both the Assisted Dying Program and Vancouver Community Palliative Care as a COS.

Benefits

• We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level