Clinical Operations Specialist

Blackbird Health

2d • $65,000 - $72,000 • Remote

About The Position

Blackbird Health is expanding rapidly, and we are looking for a highly organized, proactive, and resilient Clinical Operations Specialist to join our Medical Services (MS) or Behavioral Health (BHD) Teams. This role is designed for a system-minded professional who takes pride in supporting operational excellence. You will directly own the infrastructure of our day-to-day clinical services teams, mastering complex scheduling, architecting solutions for real-time calendar changes, and managing non-clinical patient touchpoints. You aren’t just assisting a team; you are actively supporting the management of the clinical engine that ensures our patients get timely access to care and our providers experience a predictable, sustainable workday.
As a vital link between patients, providers, and leadership, you will manage day-to-day scheduling workflows, own the provider call-out and PTO calendars, handle non-clinical patient requests, and compile data reporting to help our leadership scale. This is a fully non-clinical, high-impact operational support role perfect for a self-starter who thrives in a fast-paced environment and loves building order out of chaos. This is a fully remote role.

Requirements

• 2–4+ years of experience in healthcare operations, medical scheduling, clinic coordination, or a high-volume virtual operations support environment.
• High comfort level with Electronic Medical Records (EMR) software (Athena preferred), communication tools (Slack/Teams), and spreadsheet/data management.
• Ability to support a flexible operational schedule, including evening, weekend, and rotating on-call coverage to ensure our providers and patients are always supported.
• Exceptional verbal and written communication skills; ability to navigate sensitive healthcare conversations with professionalism.
• Successful completion of standard healthcare background check and credentialing verification.

Responsibilities

• Manage day-to-day scheduling, rescheduling, and PTO tracking.
• Serve as the central air traffic control for unexpected provider call-outs, ensuring immediate schedule coverage and system adjustments.
• Act as the first line of defense for non-clinical patient complaints, logging tracking data, and routing non-clinical crises to appropriate leaders seamlessly.
• Free up significant bandwidth for your designated Medical Services Director by coordinating crucial meetings, managing IT requests, updating internal FAQs, and preparing operational reports.
• Collaborate closely with your fellow MS Ops teammates to establish seamless shift, function, or specialty coverage as Blackbird’s volume grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed