Clinical Operations Specialist - Medical Receptionist (Bilingual Seasonal Position)

Mia Aesthetics - Atlanta•Doraville, GA

11h

About The Position

At Mia Aesthetics, the goal is to provide high-quality plastic surgery at an accessible price. With an elite team of plastic surgeons across the U.S. and over 80,000 satisfied patients, the company aims to make beauty accessible to all. Mia Aesthetics offers on-the-job training, professional development, and advancement opportunities. This is a seasonal opportunity, estimated to run through July 2026. The Medical Receptionist- Clinical Operations Specialist will perform multi-faceted job responsibilities encompassing administrative, finance, and clinical pre-operative duties.

Requirements

Excellent verbal and written communication skills
Outstanding customer service skills
Ability to work with a high sense of urgency and ability to prioritize work
Excellent organizational skills and attention to detail
Ability to work rotating shifts
Strong computer literacy skills
GED or High School Diploma
Minimum 1-2 years of customer service experience
Bilingual in English and Spanish required
Maintains and holds an active Basic Life Support (BLS) Certification

Nice To Haves

Active Registered or Certified Medical Assistant preferred
Plastic Surgery knowledge preferred
Experience working in an operating room preferred
HIPAA & OSHA Compliance Certification preferred

Responsibilities

Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors
Performs clerical and administrative roles when needed according to the demands of the business
Promotes a progressive attitude for continued improvement of patient care and customer service
Tracks inventory for surgical and clinical accessories/supplies for designated department
Maintains confidentiality at all times and safeguards patients medical records/HIPAA
Champions a safe, secure, and healthy work environment by complying with OSHA/ legal regulations
Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise
Generates daily invoices while processing financial transactions to balance end of day
Confirms surgical patient appointments and sends out schedules to their respective teams daily
Takes pre-operative photos and process electronic prescriptions for doctors
Ability to create patient charts, record keeping, and filing in a timely manner
In charge of preliminary physical test such as vitals needed the day before all surgeries
Verifies patient labs, intake information, and consents prior to and the day of surgery
Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying all post-surgical instructions
Performs POC testing (.e.g., drug testing, HCG testing, nicotine testing)
Chaperones providers during immediate consultations
Scribes operative reports for Surgeons at the end of every surgical case
Ensures invoices, sumo calendar, and charts have matching patient information day of surgery
Confirms all surgical procedures with patient as well as medical history and demographic information
Educates patient by transmitting physician’s orders and answering questions in regard to surgery
Performs other duties as assigned