Clinical Operations Site Engagement Lead (Western Canada)

GSK•Edmonton, AB

2d•Remote

About The Position

GSK is looking to hire a Site Engagement Lead to join our Global Monitoring and Site Engagement Team. This role is remote with 20-30% in travel covering the Canada West territory reporting to the Director of Clinical Operations. The ideal candidate will reside in or near Vancouver, Edmonton, Calgary to enable travel across provinces. Through leadership, the Clinical Operations Site Engagement Leader is accountable for developing, managing and overseeing long-term and strong relationships with strategically and operationally important sites and institutions. It includes building and enhancing the image and reputation of GSK with sites locally and providing an interface between GSK and the sites to create an optimal clinical trials environment to generate results in a timely manner with high quality outputs.

Requirements

Bachelor’s degree in related discipline, preferably in life science, or equivalent experience
Minimum 5 years’ experience in clinical research operations
Valid Canadian driver’s licence and ability to travel within the territory (up to 20-30%).
Ability to work independently, manage priorities and meet objectives in a field-based role.

Nice To Haves

Proficient knowledge of the Drug Development Process
Excellent understanding of the Clinical Study Process, including monitoring
Demonstrated track record of establishing and growing partnerships with strategic sites / institutions
Strong client relationship and stakeholder management abilities
Solid knowledge of and enthusiasm for digital solutions and technology; experience helping others on their digital and technology growth journeys
Experience in designing, creating, and developing new and innovative ways of working (both across functions and externally)
Demonstrated knowledge of industry trends, with the ability to anticipate the evolution of clinical research and to propose strategic plans to optimize delivery
Strong analytical and synthesis skills, including data story-telling
Adaptability and a bias for action; anticipates and recognizes potential and present obstacles and proactively works to prevent, overcome and/or resolve them
Approaches change positively, helping self, team, and the business adapt. Views change as an opportunity to enhance performance and deliver added value.
Acquire and maintain therapeutic area and product knowledge across GSK portfolio
Agility to adapt to evolving strategic, operational, and pipeline landscapes

Responsibilities

Contribute to the development of the Partnership Engagement and Excellence in Research known as the “PEER Site Network”, acting as the main point of contact between GSK and sites.
Identify external organizations / institutions and evaluate their interest to build and develop networks with GSK on a local, national or international basis.
Lead the development and expansion of institutions / sites building and nurturing relationships across site types, including academic centers, community practices and emerging site models that support delivery of the GSK R&D portfolio.
Develop the GSK portfolio of clinical investigator sites through partnerships to attract more studies in the country, ensuring development, co-ordination and oversight of partnership activities conducted with institutions / sites where high potential of patient recruitment, quality of data and technical support exist.
Provide feedback to Leadership, LOC MED, and the LOC regarding the development of new partnerships and updates to existing ones.
Build and maintain strong, trusted relationships with investigators, research coordinators, and site leadership.
Drive performance, by putting in place mutually agreed KPI targets (quality and performance) and organizing regular, periodic performance reviews with the different external partners (i.e PEER network).
Track compliance with mutually agreed action plans, implementing targeted solutions to reduce cycle times across the study lifecycle and optimize enrolment.
Participate in/lead site visits to deliver targeted operational support and address site-specific challenges.
Work closely with sites and with all members of the LOC Clinical Operations Department to proactively identify bottlenecks at both the study and site level and any risks to quality and compliance and to develop and implement mitigation plans to address these risks, supporting corrective actions to ensure successful outcomes.
Collaborate with planning and Feasibility teams, Clinical Operations and Medical Affairs to drive optimal site placement and study performance.
Lead / contribute to high level country feasibilities for new TAs and support the local teams with feasibilities and partner with cross functional teams to optimize site activation timelines (regulatory packets, budgets/CTAs, onboarding, training) as appropriate.
Drive adoption of enterprise and other digital and centralized solutions (e.g., eConsent, eReg, remote SIVs, EMR- based identification and remote EMR monitoring access).
Conduct an ongoing environmental strategic surveillance and anticipate the legislative and practical evolution of sites and R&D in the country and use those insights to design and curate innovative and efficient partnerships.
Give an operational vision of the future GSK clinical research therapeutic areas and GSK portfolio (collaborating with Local Medical Affairs (LOC MED)) to key external stakeholders to anticipate partnerships and to help research institutions and sites better prepare the arrival of clinical trials.
Provide strategic input for operational excellence, process efficiency and trial delivery both internally and externally.
Identify and share best practices at internal cross functional process improvement teams, contributing to efficient and consistent ways of working to optimizing quality and productivity across LOC / region / global site network as appropriate.