Clinical Operations Manager

SSM Health • Fond du Lac, WI

1d • Hybrid

About The Position

This is a full time Clinical Operations Manager position for Nephrology, Allergy, and Rheumatology departments. The position is primarily based in Fond du Lac and includes regional responsibilities. Ideally, the leader will spend 2-3 days in the Fond du Lac area and visit other sites including Madison, Janesville, and Monroe the remainder of the week. The schedule is typically 8:00 a.m. to 5:00 p.m. but may flex to 7:00 a.m. start time occasionally for meetings with specialty providers. The role manages the daily operations of the assigned practice site(s) or department(s) and serves as a liaison between physicians and employees, and between the practice or department and other clinical and administrative areas.

Requirements

• Bachelor’s degree or equivalent years of experience and education
• Three years' experience, with two years' in leadership
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Develops growth strategies and business plans in cooperation with practice or department leadership.
• Supports financial, budget and business goals.
• Ensures that staffing is in place to meet the demands of the providers' work schedules.
• Directly supervises or manages the practice of a minimum of 25 employees and or providers.
• Supervises multiple teams and/or clinical locations.
• Monitors the billing and collection functions where applicable.
• Oversees daily operations of practice or department including but not limited to services, site policies, staff development, and patient flow.
• Manages staff relations including performance management, staff satisfaction and conflict management.
• Performs and oversees scheduling, recruitment and payroll.
• Monitors budgets, regulatory compliance, contracts and vendor relations.
• Assesses quality of and coordinates patient care services with patients, staff, physicians, and other providers.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees