Clinical Operations Manager (RN, NP, or PA)

PrimaryMD • New York City, NY

3d • Onsite

About The Position

PrimaryMD is a concierge primary care and longevity practice seeking a Clinical Operations Manager to be the operational backbone of their NYC clinical team. This role involves managing clinical operations to ensure a seamless patient care experience, including referrals, prior authorizations, imaging coordination, and pharmacy navigation. The manager will also lead the care coordination team, bringing structure and accountability to a high-touch practice. This is a builder's role where the individual will create the operational playbook for the new NYC market, drawing on a proven model from their San Francisco practice. The position is full-time, in-person, Monday-Friday, located in Hudson Yards, NYC, and reports to the CEO with day-to-day clinical direction from NYC physician leadership. The role has direct reports from the care coordination team (3).

Requirements

• RN required at minimum; NP or PA welcome.
• Active New York license in good standing.
• 5+ years of clinical experience, ideally including ER, urgent care, or high-acuity outpatient settings.
• Hands-on experience with referrals, prior authorizations, imaging coordination, and pharmacy navigation.
• Prior charge, supervisory, or assistant-director experience.
• Deep working knowledge of New York City's healthcare landscape, including hospital systems (Mount Sinai, Lenox Hill / Northwell, NewYork-Presbyterian / Weill Cornell), imaging centers, and specialist networks.
• Ability to get a patient seen, scanned, or authorized in NYC and identify key contacts.
• Relentlessly organized and a finisher.
• Independent navigator comfortable with ambiguity.
• Team player who leads with warmth and holds a high bar.
• Service mindset suited to a concierge membership practice: poised, discreet, personal.
• Comfortable with technology (EMR, messaging platforms, AI-enabled tools).

Nice To Haves

• Occasional (rare) travel to our San Francisco practice for training and alignment.

Responsibilities

• Execute and own the clinical follow-through from every visit: specialist referrals, prior authorizations, pharmacy issues, lab and imaging orders, and patient follow-ups.
• Unstick issues within the healthcare system.
• Establish the operational infrastructure of a new market: register physicians across hospital and imaging portals, build relationships with specialist offices and imaging centers, and create the referral network.
• Manage care coordinators, setting priorities, resolving escalations, auditing workflows, and developing the team.
• Serve as the first point of contact for operational questions and ensure they are answered promptly.
• Utilize knowledge of New York's hospital systems, specialist landscape, and insurance quirks to prioritize and route complex cases.
• Document workflows and Standard Operating Procedures (SOPs) as they are developed.
• Transition from hands-on execution to broader clinical operations leadership as the practice grows and adds medical assistant support.

Benefits

• Competitive package: $110,000–$150,000 base salary.
• Fulfillment of seeing work impact members' lives.
• Opportunity to build the clinical operations playbook for a flagship market.
• Clear path to growing leadership scope as the company scales.
• Collaborative culture mirroring PACI principles (Personalized, Accessible, Caring, Inspiring).
• Work directly with physician co-founders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED