Clinical Operations Manager

Medsien

11h•Remote

About The Position

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. More than 60% of all U.S. adults-over 150 million people-live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Our vision is to provide better access to care. We want to see a world where no chronic condition is an obstacle to a happy life. We're seeking an experienced Clinical Operations Manager to work closely with senior leadership and lead a team of medical assistants and care coordinators, proactively supporting, developing, and improving processes across the clinical team. This position reports directly to the Director of Operations.

Requirements

Experience managing multiple departments or functions, preferably with responsibility for building those departments from the ground up
Experience building teams, processes, workflows, and SOPs rather than simply managing an established operation
Strong cross-functional management experience and the ability to support multiple departments simultaneously
Demonstrated ability to identify operational bottlenecks and implement solutions
Experience with resource allocation, staffing, capacity planning, and coverage across teams
Strong people-management skills, including coaching managers and individual contributors
Ability to work independently and take ownership of problems without requiring significant direction
Strong organizational skills and the ability to manage competing priorities
Experience using KPIs, metrics, and data to manage team performance and operational efficiency
Demonstrated process improvement experience with measurable results
5+ years of experience managing employees, including performance and day-to-day operational oversight in a clinical setting
Background in nursing, care management or clinical operations
Excellent communication skills
Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects/problems simultaneously
Desire to work at an early-stage startup and comfort with associated uncertainty and rolling up your sleeves to get things done
Proficiency in HIPAA and CMS regulatory requirements
BA/BS degree
Residence in the US

Nice To Haves

Healthcare or clinical operations
Managing support, shared-services, or operational enablement teams
Managing a float pool or shared staffing model
Scaling multiple departments during rapid growth
Implementing technology or automation to improve operational efficiency
Working in a startup or rapidly changing organization
Creating a new department or operational function from the ground up

Responsibilities

Directly manage a remote team of medical assistants, providing guidance, support, and regular feedback
Manage daily operations of clinical staff including planning, goal setting and quality assurance
Design and improve specific operational processes and guidelines to ensure high clinical quality and service excellence in patient care
Collaborate with the leadership and other stakeholders to implement policies and procedures and provide adequate oversight
Monitor and improve key performance indicators to measure success and engagement across different teams and with different external partners
Participate in hiring, training, and onboarding of new staff
Assign and delegate tasks to the medical assistants based on their expertise and workload, ensuring optimal resource utilization
Conduct performance evaluations, identify areas for improvement, and provide coaching and training as needed
Develop and implement efficient workflows and processes to maximize the quality and efficiency of patient care