Clinical Operations Manager

CITYDOC•Dallas, TX

2d•Onsite

About The Position

The Clinical Operations Manager is responsible for overseeing clinical staffing, workforce development, training, compliance, and operational efficiency across all CityDoc clinic locations. This leadership role partners closely with providers, administrative leadership, and clinic teams to ensure high-quality patient care, regulatory compliance, staff competency, and operational excellence. This position plays a key role in supporting daily clinic operations, developing clinical staff, driving performance improvement initiatives, and maintaining consistent standards across all locations.

Requirements

Certified Medical Assistant (CMA) or Licensed Vocational Nurse (LVN)
Minimum of 3–5 years of clinical experience, preferably in urgent care or multi-site healthcare environments
Prior leadership, supervisory, training, or preceptor experience preferred
Prior leadership experience at CityDoc preferred
Strong knowledge of clinical workflows, compliance standards, training methodologies, and performance improvement practices
Excellent interpersonal, coaching, organizational, and communication skills
Strong analytical, problem-solving, and operational management abilities
Proficiency with EHR systems and workforce management tools (e.g., Paycom)

Responsibilities

Ensure all clinic locations are appropriately staffed based on patient volume and operational needs.
Develop and adjust staffing plans to optimize coverage, reduce overtime, and improve efficiency.
Support Clinical Coordinators in managing daily clinic operations and workflow needs.
Analyze patient flow and implement operational improvements to enhance clinic efficiency.
Coordinate building maintenance needs and operational support across clinic locations.
Log and escalate system or IT-related issues impacting clinic operations.
Develop, coordinate, and oversee clinical training programs for all back-office staff.
Coordinate onboarding and orientation for new clinical team members.
Facilitate ongoing education and professional development opportunities.
Ensure staff maintain required certifications and competencies (e.g., CPR/BLS, clinical skills).
Provide coaching, mentorship, and support to Clinical Coordinators and clinical staff.
Promote a culture of accountability, engagement, and continuous improvement.
Oversee training, workflow implementation, and staff readiness related to EHE and VES programs.
Ensure adherence to company policies, accreditation standards, infection control requirements, and safety protocols.
Support and maintain the organization’s Quality Assurance/Performance Improvement (QA/QI) program.
Monitor clinical performance trends and implement corrective action plans when needed.
Ensure accuracy and completeness of clinical documentation within the EHR.
Oversee infection control practices and ensure universal precautions are consistently followed.
Assist with accreditation readiness, audits, competency validation, and regulatory preparedness.
Monitor EHE and VES operational quality metrics, compliance standards, and service consistency across clinic locations.
Oversee clinical inventory, including medications, vaccines, and medical supplies.
Monitor stock levels and expiration dates across all clinic locations.
Ensure medical equipment and supplies remain functional and readily available.
Prepare and present monthly leadership reports for administrative meetings.
Contribute to quarterly Board of Directors reports, including staffing metrics, workforce development insights, compliance trends, and operational performance.
Collaborate with leadership to align workforce strategies and operational goals.
Track and report operational performance, training completion, and workflow improvement initiatives related to EHE and VES services.
Work 1–2 back-office clinical shifts per week to support clinic operations and maintain clinical competency.
Participate in leadership meetings, committees, and organizational initiatives.
Assist in the development and implementation of company policies and procedures.
Identify opportunities to improve staff efficiency, reduce operational costs, and enhance workflow processes.
Perform additional duties and special projects as assigned by CityDoc leadership to support operational and organizational needs.