Clinical Operations Manager, Urgent Care - Henderson, NV

UnitedHealth Group•Henderson, NV

5d•$72,800 - $130,000•Onsite

About The Position

The Clinical Operations Manager provides leadership, direction and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Coordinates, supervises and is responsible for the daily activities of the staff and overall operation of the clinic. By collaborating with clinical and physician leadership, the clinical operations manager achieves the Quadruple Aim while driving financial and operational performance, ensuring a positive and productive relationship with internal and external stakeholders, and developing strategies to implement organizational mission, vision and values.

Requirements

High school diploma, G.E.D. or equivalent
3+ years of experience in a leadership role
Experience leading projects or team
Proficiency in Microsoft office applications (Word, Excel, PowerPoint)
Resilient and adaptive to changing environments
Demonstrates an innovative and continuous improvement mindset

Nice To Haves

5+ years of experience in a healthcare setting
Experience with EPIC EMR
Managed care and/or ambulatory care experience

Responsibilities

Directs and coordinates clinic systems, policies, procedures, and operational activities to ensure efficient practice operations
Reviews operational issues, evaluates existing policies, and recommends process improvements and operational changes
Facilitates employment administration including payroll, benefits, staffing, and related human resource activities
Oversees accurate and timely documentation within the Electronic Medical Record (EMR)
Designs and tracks patient outreach initiatives and engagement strategies
Adheres to all applicable regulations as well as company policies, processes, and procedures
Oversees administrative staff management including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
Establishes performance standards, facilitates employee coaching, and support staff professional growth and development
Provides leadership and administration to ensure achievement of clinic and organizational objectives while establishing team priorities
Partners with providers and clinical leadership to support operational and clinical initiatives
Develops and monitors key performance indicators to improve access, reduce total cost of care, improve quality, and improve patient and team experience
Collaborates with other site leaders, providers, and support functions to execute plans and achieve site/department goals
Leads and/or participates in departmental quality improvement and service excellence activities. Research and resolve local clinical quality issues
Ensures efficient revenue cycle operations, including copay capture and charge entry
Applies Lean methodology to improve processes, reduce waste, and maximize value-added time