Clinical Operations Lead

Lark Health•Mountain View, CA

7d•$101,230 - $143,540•Remote

About The Position

About Lark At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team! The Role We're looking for an RN to help build and run the operational backbone of our clinical programs: triage logic, escalation workflows, and quality assurance. You'll work closely with clinical leadership, product, and engineering to design how patients get routed to the right level of care, document how those systems work, and keep an eye on how well they're performing. This is a builder's role: you'll take clinical judgment and turn it into workflows, specs, and documentation that a growing team can actually run on. You'll have real ownership of the day-to-day design and QA work, with clinical leadership involved on higher-stakes calls and final sign-off on new or changed protocols.

Requirements

Active, unrestricted RN license (multistate/compact license a plus)
Experience building or substantially revising triage protocols, escalation pathways, or clinical decision logic
Experience working cross-functionally with product and/or engineering teams
Strong documentation skills: clean, versioned, easy for others to review
Experience with QA processes such as chart review, protocol-adherence audits, or incident review
Experience in telehealth, virtual care, remote patient monitoring, or chronic disease management programs
Familiarity with value-based care or Medicare-facing clinical operations
Experience with AI-enabled clinical workflows or clinical decision support tools
Triage line, telephone triage, or nurse advice line background

Responsibilities

Design and build out triage logic and escalation pathways for urgent symptoms, abnormal results, medication concerns, and other clinical red flags.
Work directly with product and engineering to turn clinical decision logic into workflows and system design.
Pressure-test pathways against edge cases and near-miss scenarios before launch, and bring open questions or judgment calls to clinical leadership as needed.
Keep clean, versioned documentation of triage trees, escalation pathways, and protocol changes so the team always has an accurate, current picture of what's live.
Prepare concise summaries of changes and clinical findings for leadership review and sign-off.
Stand up and run an ongoing QA program for triage and escalation performance: sampling, protocol-adherence review, and outcome tracking.
Track relevant quality metrics, spot patterns that suggest a process or system gap, and drive corrective action with the broader team.
Run recurring QA cycles and close the loop on findings.
Serve as the clinical voice in product and engineering discussions related to triage, alerts, and clinical workflows.
Translate clinical needs into practical specs, and flag technical or operational constraints that affect clinical safety.
Support QA of new features and workflow changes before they go live.
Provide day-to-day operational support to clinical patient-facing staff working within established protocols.
Bring frontline feedback and real-world friction points back into protocol and documentation updates.